Dear Mr Willer
 
I am emailing to confirm the receipt of your recent request for
information to Wigan Council. This has been logged and will be forwarded
to the relevant department for action.
 
We will respond as soon as possible and in most cases no later than 20
working days after the receipt of your request i.e., 22 September 2020.
 
The Information Commissioner’s Office has recognised the unprecedented
challenges all are facing in the current climate and that people may
experience delays when making information rights requests during the
pandemic.
 
Please also be aware that the response may not be complete in whole or in
part. This is due to government wide measures during the crisis.  Wigan
Council is currently handling a large volume of business critical work
aimed towards the protection and safeguarding of at risk groups during the
outbreak, and as such the business area may not be able to provide full
information for the completion of the Freedom of the Information request.
We will confirm as much as possible when we send our response to your
request.
 
I trust you will understand this position, but if you are dissatisfied, we
would advise you to re-submit the request in 3-6 months when we may be in
a position to confirm our response.
 
If you have any comments or questions in the meantime, please direct them
to [1][Wigan Council request email], or in writing to the address below.
 
The Council does not charge for most FOI requests, but charges may be made
for actual disbursements incurred such as photocopying, printing, postage
and packaging, and only if these charges amount to more than £20.00. If a
charge is to be made, confirmation of the payment due will be given before
the information is provided and payment may be requested prior to the
provision of the information.
 
Your contact is Kath Peace
 
Kind regards
 
Information Governance
Legal Services - Resources Directorate
Wigan Council, Town Hall, Library Street, Wigan WN1 1YN
01942 828794
[2]www.wigan.gov.uk
[3]www.twitter.com/wigancouncil
[4]www.facebook.com/WiganCouncilOnline
[5]https://www.wigan.gov.uk/Council/Armed-f...
 
As a public body, the Council may be required to disclose this email or
any response
 
 
 
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Dear Mr Willer,

I will be sending a reminder to the department today. They should respond by a week today at the latest, but they will do so as soon as possible.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home.  We have a skeleton staff attending the office, by exception and only where absolutely necessary.  Wherever possible, please avoid posting documents to us and use electronic communication instead.  If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX. 

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

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Dear Mr Willer,

I am writing to respond to your recent request for information. This request has been handled under the Freedom of Information Act 2000.

The response to your request is attached.

If you are unhappy with any aspect of this response, an independent senior officer will review this decision. If you are not satisfied with our response you must put your complaint in writing within 40 working days of receipt of this response giving the reasons for your complaint. You can either email [Wigan Council request email] or write to the address below.

You can also complain to the Information Commissioner, who is the regulator for Freedom of Information. Her website is https://ico.org.uk/ and her helpline number is 0303 1231113.
Her staff may ask you to exhaust our internal complaints procedure if you choose to complain to her office now.

May I take this opportunity to apologise for the delay in responding to your request. I can assure you that all requests for information received are processed, however, on some occasions the response takes longer than 20 working days for a number of reasons and we thank you for your patience.

Kind regards

Graham Donelan
Information Governance Officer

Please note that in light of Government guidance all Legal Services staff are currently working from home. We have a skeleton staff attending the office, by exception and only where absolutely necessary. Wherever possible, please avoid posting documents to us and use electronic communication instead. If you must post a hard copy document, please email the recipient, so we can arrange for post to be collected. We do not currently accept service of any documents by DX.

In these exceptional times please note our response times to correspondences may increase as we continue to support the most vulnerable in society and our frontline services.

Wigan Council
Legal Services – Resources Directorate
Town Hall,
Library Street,
Wigan,
WN1 1YN
01942 827639 (internal ext 2639)
[mobile number]
www.wigan.gov.uk
www.twitter.com/wigancouncil
www.facebook.com/WiganCouncilOnline

show quoted sections