late trains on the Glasgow to Ayr line
Dear Network Rail Limited,
I have been a customer for over 3 years, travelling Monday to Friday from Irvine to Glasgow Central station. My normal travelling time is the 6.20 am for Irvine to Glasgow and the 16.00 or 16.30 Glasgow to Irvine. Over this period I have lost count of the number of times my train has been late/delayed/cancelled. I normally purchase a 3 monthly ticket but have never claimed any refund, I would like to know how many times these trains have been late/delayed more that 15 mins or cancelled altogether.
Yours faithfully,
Fred Howe
Dear Mr Howe
Reference number: FOI2018/00212
Information request
Your correspondence was received by Network Rail on 15th February 2018. I can confirm that your request is being processed under the terms of the Freedom of Information Act (FOIA). I will endeavour to respond to you as soon as possible and in any event by 15th March 2018.
On occasion we may need to consult with third parties about requests, in line with the recommendations in the Code of Practice issued by the then Secretary of State for Constitutional Affairs.
If you have any queries please contact me.
Please remember to quote your reference number in all future communications.
Yours sincerely
Emma Wolstenholme
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [Network Rail request email]
Web: www.networkrail.co.uk/foi
Reference number: FOI2018/00212
Dear Mr Howe
Please find attached our response to your Freedom of Information request.
If you have any queries please contact me.
Yours sincerely
Emma Wolstenholme
Information Officer
Freedom of Information Team
The Quadrant
Elder Gate
Milton Keynes
MK9 1EN
Telephone: 01908 782405
Email: [1][Network Rail request email]
Web: [2]http://www.networkrail.co.uk/foi/
References
Visible links
1. mailto:[Network Rail request email]
2. http://www.networkrail.co.uk/foi/
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