Late trains - GWR

The request was partially successful.

Magnus Ponsonby-Talbot

Dear Department for Transport,

GWR have some shockingly lenient definitions of what constitutes "on time". Please provide the details of meetings and agreements where their punctuality KPIs were agreed.

In a recent FOI (F0016180) you stated that "Great Western Railway (GWR) do not currently operate a Delay Repay scheme. The DfT have asked a number of train operating companies for proposals, including GWR, to implement Delay Repay 15. This will be introduced if the proposals are affordable and represent value for
money for taxpayers."

I would also like you to provide the minutes of the meeting where it was agreed that they would not have to compensate passengers in this way, and why.

Yours faithfully,

Magnus Ponsonby-Talbot

Department for Transport

Dear Magnus Ponsonby-Talbot,

I am writing to acknowledge receipt of your request for information which
has been allocated reference number P0017027.

A response will be issued to you in due course.


Ivan Pocock
Department for Transport
FOI Advice Team
Digital Service
Zone D/04
Ashdown House
Sedlescombe Road North
St Leonards on Sea
East Sussex
TN37 7GA

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Rail-franchise-correspondence, Department for Transport

2 Attachments

Dear Mr Ponsonby-Talbot


Please find a response to your Freedom of Information request.


Yours sincerely


Paul Roberts


[1][IMG]          Paul Roberts 
Correspondence Manager, Passenger Services 

4/15, Great Minster House
33 Horseferry Road, London, SW1P 4DR          
[2]Follow us on twitter @transportgovuk 


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