Dear Department for Work and Pensions,
The DWP complaints procedure states that complainants should expect to receive a response to their complaints within 15 working days.
I would appreciate it if you could provide, if it exists:
1 - any DWP policy relating to handling complaints which are not responded to within this time period
2 - any DWP policy relating to handling further complaints made about delayed responses to complaints.
3 - any DWP policy relating to further actions complainants can take if they do not receive a response to their complaints within this time period.
James C Kelsall
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
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Should you have any further queries in connection with this request do
please contact us.
Dear James Kelsall,
I am writing in response to your request for information, received 29
Your response is attached
DWP Operations FOI Team
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