James C Kelsall

Dear Department for Work and Pensions,

The DWP complaints procedure states that complainants should expect to receive a response to their complaints within 15 working days.

I would appreciate it if you could provide, if it exists:
1 - any DWP policy relating to handling complaints which are not responded to within this time period
2 - any DWP policy relating to handling further complaints made about delayed responses to complaints.
3 - any DWP policy relating to further actions complainants can take if they do not receive a response to their complaints within this time period.

Yours faithfully,

James C Kelsall

DWP freedom-of-information-requests, Department for Work and Pensions

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

1 Attachment

Dear James Kelsall,

I am writing in response to your request for information, received 29
July.

Your response is attached

Yours sincerely,

DWP Operations FOI Team