Dear Mayor’s Office for Policing and Crime,

Under FOI legislation, could you please provide me with financial
information relating to the:
• costs of interpreters
• costs of telephone interpreting
• costs of translation services
all of the above for the last 3 financial years, the current year and budget for next
year?

I would be grateful if you could provide information that includes:
• The annual cost of the services
• Breakdown of the top 10 most popular languages
• Spend per language service provider (LSP)
• When current contract LSP’s are due to end?
• Where appropriate volumes, i.e. no. of telephone interpreting minutes, words translated, no. of hours of interpreters.

Yours faithfully,

John Hancock

_Enquiries, Mayor’s Office for Policing and Crime

_Enquiries would like to recall the message, "Freedom of Information request - Language services costs".

_Enquiries, Mayor’s Office for Policing and Crime

Dear Mr Hancock

Freedom of Information Act 2000

Thank you for your request to the Mayor's Office for Policing and Crime (MOPAC) for information about the costs of translation services. I understand that your request relates to the cost of translation and interpretation services provided to the Metropolitan Police Service. MOPAC does not hold this information. I have transferred your request to the Metropolitan Police Service for them to fully consider your request and provide you with a response.

Thank you

Yours sincerely

Judy Gough

show quoted sections

Mayor’s Office for Policing and Crime

Dear Mr. Hancock

Freedom of Information Request Reference No: 2012120002212
I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 21/12/2012.  I note you seek
access to the following information:

"Under FOI legislation, could you please provide me with financial
information relating to the:

• costs of interpreters
• costs of telephone interpreting
• costs of translation services
all of the above for the last 3 financial years, the current year and
budget for next year?    

I would be grateful if you could provide information that includes:
• The annual cost of the services
• Breakdown of the top 10 most popular languages
• Spend per language service provider (LSP)
• When current contract LSP’s are due to end?
• Where appropriate volumes, i.e. no. of telephone interpreting minutes,
words translated, no. of hours of interpreters. "

You originally submitted your FOI request to the Mayor's Office for
Policing and Crime (MOPAC) which then transferred it to the Metropolitan
Police Service (MPS) to deal.
 
Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within the
statutory timescale of 20 working days as defined by the Act, subject to
the information not being exempt or containing a reference to a third
party.  In some circumstances the MPS may be unable to achieve this
deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Should you have any further enquiries concerning this matter, please
contact me quoting the reference number above.

Yours sincerely

R. Loizou
Administration Team Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Mayor’s Office for Policing and Crime

Dear Mr Hancock

Freedom of Information Request Reference No:  2012120002212

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 21/12/2012.  I note you seek
access to the following information:

Under FOI legislation, could you please provide me with financial
information relating to the:
• costs of interpreters
• costs of telephone interpreting
• costs of translation services all of the above for the last 3 financial
years, the current year and budget for next year?    

I would be grateful if you could provide information that includes:
• The annual cost of the services
• Breakdown of the top 10 most popular languages
• Spend per language service provider (LSP)
• When current contract LSP’s are due to end?
• Where appropriate volumes, i.e. no. of telephone interpreting minutes,
words translated, no. of hours of interpreters.

EXTENT OF SEARCHES TO LOCATE INFORMATION

To locate the information relevant to your request searches were conducted
at Customer and Commercial Services, Language

RESULT OF SEARCHES

The searches located records relevant to your request.

DECISION

I have today decided to disclose the located information to you in full.

The range and nature of linguistic services undertaken is a reflection of
the increasing diversity of the population of London - currently estimated
at 7.5 million people - around 31.5% of whom were born outside the UK and
the Republic of Ireland, according to figures supplied by the Office for
National Statistics.  

It is essential that we communicate clearly with victims and witnesses to
ensure that evidence brought before the court is as reliable as possible.

1) The annual cost of the services (01/04/2012 - 01/01/2013)
        Interpreting: £3,853,651
        Translating: £346,867
        Telephone Interpreting: £224,006

The annual cost of the services (01/04/2011 - 31/03/2012)
        Interpreting: £6,514,295
        Translating: £622,722
        Telephone Interpreting: £487,780

The annual cost of the services (01/04/2010 - 31/03/2011)
        Interpreting: *
        Translating: *
        Telephone Interpreting: £225,750

The budget for 2013-14 has not been finalised.

2) Breakdown of the top 10 most popular languages (01/04/12 - 01/01/13)
        Polish
        Romanian
        Bengali
        Lithuanian
        Arabic
        Turkish
        Portuguese
        Urdu
        Punjabi Indian
        Spanish

Breakdown of the top 10 most popular languages (01/04/2011 - 31/03/2012)
        Polish
        Romanian
        Bengali
        Lithuanian
        Turkish
        Arabic
        Portuguese
        Urdu
        Punjabi Indian
        Farsi/Dari

3 & 4) Spend per language service provider (LSP) & when current contract
LSP’s are due to end?

Interpreters used by the MPS are either on the MPS List of Interpreters or
they are sourced through the National Register of Public Service
Interpreters (NRPSI). They are all freelance individuals. Subsequently
there are no fixed contracts with any interpreters. They are retained
indefinitely subject to a 3 yearly security clearance and a demand for
each language. There are no changes being considered to change this
process, however, the MPS are constantly looking at improvements to
procure goods and services.

5) Where appropriate volumes, i.e. number of telephone interpreting
minutes, words translated, number of hours of interpreters.

        01/04/2012 - 01/01/2013
        Interpreting hours: 887, 22.7
        Words translated: 2,286,361
        Telephone interpreting minutes: 480111 minutes

        01/04/2011 - 31/03/2012
        Interpreting hours: 150,670.8
        Words translated: 4,210,360
        Telephone interpreting minutes: 628596 minutes

        01/04/10 - 31/03/11
        Interpreting hours: *
        Words translated: *
        Telephone interpreting minutes: 620419 minutes

*The data requested for financial years 2010-11 or 2009-10 is not
available due to a technical failure on the Management Information System
that we use.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please write
or contact Gladys Shuckard Rowe on telephone number 020 7230 3147 quoting
the reference number above.

Yours sincerely

Gladys Shuckard Rowe
Business Management Officer
In complying with their statutory duty under sections 1 and 11 of the
Freedom of Information Act 2000 to release the enclosed information, the
Metropolitan Police Service will not breach the Copyright, Designs and
Patents Act 1988. However, the rights of the copyright owner of the
enclosed information will continue to be protected by law.  Applications
for the copyright owner's written permission to reproduce any part of the
attached information should be addressed to MPS Directorate of Legal
Services, 1st Floor (Victoria Block), New Scotland Yard, Victoria, London,
SW1H 0BG.
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome and encouraged to
discuss the decision with the case officer that dealt with your request.  

Ask to have the decision looked at again –

The quickest and easiest way to have the decision looked at again is to
telephone the case officer that is nominated at the end of your decision
letter.

That person will be able to discuss the decision, explain any issues and
assist with any problems.

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

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