Language services costs

John Hancock made this Freedom of Information request to Greater Manchester Police and Crime Commissioner

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Greater Manchester Police and Crime Commissioner,

Under FOI legislation, could you please provide me with financial
information relating to the:
• costs of interpreters
• costs of telephone interpreting
• costs of translation services
all of the above for the last 3 financial years, the current year and budget for next
year?

I would be grateful if you could provide information that includes:
• The annual cost of the services
• Breakdown of the top 10 most popular languages
• Spend per language service provider (LSP)
• When current contract LSP’s are due to end?
• Where appropriate volumes, i.e. no. of telephone interpreting minutes, words translated, no. of hours of interpreters.

Yours faithfully,

John Hancock

GMPCC Info, Greater Manchester Police and Crime Commissioner

Dear Mr Hancock.

The Police and Crime Commissioner has asked me to thank you for your email, dated Thursday 20th December 2012, which is being looked into.

Kind regards

Adam Morris
Executive Services Assistant
Office of the Police and Crime Commissioner for Greater Manchester
Civic Centre Complex
Chorley Road
Swinton
Salford
M27 5DA

Tel: 0161 793 3143
Email: [email address]
Web: www.gmpcc.org.uk

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Park, Nikki, Greater Manchester Police and Crime Commissioner

Dear John

Thank you for your email.

Please could I ask you to clarify from which organisation you would like the information, as to date, as the Office of the Police and Crime Commissioner, we have not needed to use any translation services.

Please could you let me know if you wanted information to be provided on the services used by Greater Manchester Police or the former Greater Manchester Police Authority.

Kind regards
Nikki

Nikki Park
Head of Executive Services
Office of the Police and Crime Commissioner for Greater Manchester
Civic Centre Complex
Chorley Road
Swinton
M27 5DA

0161 793 3036
[email address]

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Dear Nikki Park,

Thank you for your assistance. The request is for the Greater Manchester Police Authority.

Yours sincerely,

John Hancock

Park, Nikki, Greater Manchester Police and Crime Commissioner

Dear John

Thank you for your response.

I am now able to confirm the details you required with regard to costs paid by the former Greater Manchester Police Authority for language services.

During the period of time you refer to the former Greater Manchester Police Authority paid Manchester Chinese Centre £137.10 for the translation of a number of questionnaires.

The former authority and the Office of the Police and Crime Commissioner do offer to translate public documents if people request it. If we receive such a request we would then look to source an organisation who could provide the service for the best price.

I hope this information is useful, however if you are unhappy with the way the Office of the Police and Crime Commissioner has handled your request for information, you can request a review by writing to:

Mr Russell Bernstein, Chief Executive, Office of the Police and Crime Commissioner for Greater Manchester, Civic Centre Complex, Chorley Road, Swinton, Salford, M27 5DA.

If you remain dissatisfied with the handling of your request or complaint, you have a right of appeal to the Information Commissioner at:

The Information Commissioner's Office, Wycliffe House, Water Lane,

Wilmslow, Cheshire, SK9 5AF.

Telephone: 08456 30 60 60

or 01625 54 57 45

Website: www.ico.gov.uk

There is no charge for making an appeal.

Kind regards
Nikki

Nikki Park
Head of Executive Services
Office of the Police and Crime Commissioner for Greater Manchester
Civic Centre Complex
Chorley Road
Swinton
M27 5DA

0161 793 3036
[email address]

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Talk to us on twitter.com/gmpcc

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