Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

NOTE: Please do not edit the subject line when replying to this email. If
you have a processing request, please ensure you quote that reference in
your emails to us.

DEAR Dougie Lo

Freedom of information request - FOI/7054

Subject: Language services

Your request is being considered and you will receive a response within
the statutory timescale of 20 working days, subject to the application of
any exemptions. Where consideration is being given to exemptions the 20
working day timescale may be extended to a period considered reasonable
depending on the nature and circumstances of your request. In such cases
you will be notified and, where possible, a revised time-scale will be
indicated. In all cases we shall attempt to deal with your request at the
earliest opportunity.

If we are unable to provide you with the information requested we will
notify you of this together with the reason(s) why, and details of how you
may appeal.

Please note that the directorate team may contact you for further
information where we believe that the request is not significantly clear
for us to respond fully. 

Kind Regard

Information Management Team

Croydon Digital Services

Assistant Chief Executive Directorate

7th Floor, Zone B

Bernard Weatherill House

8 Mint Walk

Croydon CR0 1EA

Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA

Contact: Information Team
[Croydon Borough Council request email]

Dear Dougie Lo

Request FOI/7054

Further to your request received on 06/02/2023, I confirm that the Council
has now considered your request under the Freedom of Information Act
2000. For ease of reference, we will answer each question in turn.

1) Do you provide these services in-house or outsource to the third party

We use approximately 120 self-employed interpreters used on an ad-hoc
non-contract basis, backed up by 5 external companies who are also used on
an ad-hoc, non-contract basis.

2) When does the current contract for language (interpreting and
translation services) expire and are there any extensions left?

There are no external contracts for any Translating and Interpreting
services.

3) If expiring in the next 12 months, when will the authority be going to
market again to procurement these services and via what channel?

Not applicable

4) Separately by in-house and outsourced

- Total number of face-to-face, in person assignment and hours completed
in 2022

6,069 assignments completed: hours not available.

- Total number of face-to-face, in-person assignment not fulfilled in 2022

991 assignments cancelled.

- Total number of telephone interpreting, minutes completed in 2022

1,140 assignments completed: minutes not available.

- Total number of video interpreting assignment and hours completed in
2022

Video assignments (Zoom, Teams, etc. included within face-to-face.

If you are dissatisfied with the way the Council has handled your request
under the Freedom of Information Act, you may ask for an internal review.
This should be submitted to us within 40 working days of this response.
You can do this by outlining the details of your complaint by:

Email:        [1][Croydon Borough Council request email]

Writing:     Information Team

London Borough of Croydon

Bernard Weatherill House

Floor 7 - Zone B

                 8 Mint Walk

Croydon, CR0 1EA

Any requests received after the 40 working day time limit will be
considered only at the discretion of the council.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire, SK9 5AF

Yours sincerely,

Information Team

Croydon Council

References

Visible links
1. mailto:[Croydon Borough Council request email]