Dear County Durham and Darlington NHS Foundation Trust,

I am writing in hopes of acquiring information to as part of research into NHS and local authority spending trends in different sectors. Spending on interpretation and translation services is one of those sectors.

Under the FOI Act, can we please ask for the following information at your earliest convenience to enable us conclude our project:

In the past 12 months, please confirm:

1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each moth)
6) The number of bookings made when an interpreter was arranged and the patient did not attend?
7) What % of Face to Face Interpreter requests were met?
8) How many Interpreters Did Not Attend their appointments?
9) How many patients did not attend their appointment?
10) Who is the incumbent provider for the Trust?
11) What was the total spending for the year across all interpretation and translation services?
12) Does the trust meet interpreting/translation demand in-house, or does it use commissioned language services?
13) If commissioned interpreting/translation are used:
a. For what duration were the current services contracted, (e.g. 2yrs+1yr+1yr)?
b. When did the current contract come into effect?

Can we please ask that the above information is not exempt from FOI as we are not asking for pricing or business sensitive information but general information that should be made publicly available.

Yours faithfully,

BD

CDDFTFOI (COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST), County Durham and Darlington NHS Foundation Trust

1 Attachment

Dear BD

 

Freedom of Information Act 2000 – Acknowledgement.

 

The Trust acknowledges your request for information received on 11^th
March 2024.

 

Your request is being considered and a response will be sent to you
promptly and not later than 20 working days as defined by the Freedom of
Information Act 2000.

 

If appropriate, the information may be provided in electronic medium in
normal font size.  If you require alternative formats such as large print
or paper format, please let me know.

 

If you have any queries or concerns, please contact me at the email
address above.

 

Kind regards,

 

Susan

 

Corporate Records and Freedom of Information Team
Facilitators: Corporate Records & Freedom
of Information Office
-       Susan Cook
Darlington Memorial
-       Stephen Dawson Hospital

  Hollyhurst Road

Corporate Affairs Manager Darlington

-       Peter Dixon DL3 6HX

[1]http://intranet/sites/news-CommsToolkit/...  

Tel:  ext. 43700

DD: 01325 743 700

 

Email:
[2][email address]

 

 

 

show quoted sections

CDDFTFOI (COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST), County Durham and Darlington NHS Foundation Trust

3 Attachments

Dear Mr/s BD

Further to your Freedom of Information request which we received on 11^th
March 2024, please find attached the response from the Trust.  

At the bottom of this email is a quick survey about your experience with
our service. Your feedback allows us to monitor and improve our processes
within the Freedom of Information Department and we would be grateful if
you are able to take the time to complete the survey and return it to us.

Kind Regards

Stephen

Corporate Records and Freedom of Information Team
Facilitators: Corporate
Records &
-       Susan Cook Freedom of
Information
-       Stephen Dawson Office

Corporate Affairs Manager Darlington
Memorial
-       Peter Dixon Hospital

http://intranet/sites/news-CommsToolkit/... Hollyhurst
Road

Darlington

DL3 6HX

Tel:  ext.
43700

DD: 01325
743 700

Email:
[1][email
address]
CDDFT Warning and Disclaimer

This email and any files attached to it may be of a confidential nature, and are only to be opened by the intended recipient. If you receive this email by error
please notify the sender immediately. This email is from County Durham and Darlington NHS Foundation Trust and any opinions expressed in it are those of the author
and do not necessarily reflect the opinions of the Trust. The contents of any email even if marked confidential, may be disclosed in accordance with the Freedom of
Information Act 2000 and Data Protection Act 2018.

County Durham and Darlington NHS Foundation Trust (CDDFT)
Freedom of Information (FOI) Request - User Survey

Please mark your answers with an x
Is this your first experience of requesting information
under an FOI from CDDFT?
Yes   No  
How would you grade the quality of service you receive
from the FOI Department at CDDFT?
Extremely   Satisfactory   Unsatisfactory   Poor  
Satisfactory
Did we respond to your request within the statutory 20
working day period?
Yes   No  
If no, were you happy with the communication you received
advising you about the delay?
Yes   No  
How easy was it to understand the response supplied?
Very easy   Easy   Difficult   Very  
difficult
How would you rate the overall quality of the response?
Extremely   Satisfactory   Unsatisfactory   Poor  
Satisfactory
Any other comments you would like to make about our
service:
 

show quoted sections

Dear CDDFTFOI (COUNTY DURHAM AND DARLINGTON NHS FOUNDATION TRUST),
Thank you for your timely and comprehensive response, its much appreciated.

Is this your first experience of requesting information
under an FOI from CDDFT?
Yes
How would you grade the quality of service you receive
from the FOI Department at CDDFT?
Extremely Satisfactory
Did we respond to your request within the statutory 20
working day period?
Yes
If no, were you happy with the communication you received
advising you about the delay?
NA
How easy was it to understand the response supplied?
Very easy
How would you rate the overall quality of the response?
Extremely Satisfactory
Any other comments you would like to make about our
service:
Thank you for your cooperation with regards to this request.

Yours sincerely,

BD