Dear Mr Norris
Your request for information Reference SOT14747
Thank you for your request for information about the Kier Repair Service. 
Your request was received on 27 February 2012 and I am dealing with it
under the terms of the appropriate Information Rights legislation.
In some circumstances we may charge for information.  If there is a charge
I will let you know as you will have to pay it before we deal with your
request.
Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information
we may have to ask their opinion before we decide what we can give you.
 
You should expect to receive a response to your request on or before 26
March 2012 in line with the legislation's 20 working day statutory
deadline.
 
For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.
 
If you have any queries about this email please do not hesitate to contact
me.
Yours sincerely
 
Information Rights
 
Information Rights | Support: Business Services 
City of Stoke-on-Trent 
GF23 Stoke Town Hall  Glebe Street  Stoke-on-Trent  ST4 1HH
t 01782 232853
e [2][Stoke on Trent City Council request email]
 
 
 
Dear Stoke on Trent City Council,
 
     Please provide the invoices from Kier Stoke, for housing repairs
     for the month January 2012.
 
     Please include, Description of the job, the start time, the end
     time, the cost and any recorded waiting time for supplies or if
     incorrect supplies were delivered time taken for redelivery?
 
     You may redact the name and address for the property.
 
     Yours faithfully,
 
     Ian Norris
 
     -------------------------------------------------------------------
 
     Please use this email address for all replies to this request:
     [3][FOI #107623 email]
 
     Is [4][Stoke on Trent City Council request email] the wrong address for Freedom of Information
     requests to Stoke on Trent City Council? If so, please contact us
     using this form:
     [5]http://www.whatdotheyknow.com/help/contact
 
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [6]http://www.whatdotheyknow.com/help/offic...
 
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
 
 
    

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Dear Mr Norris,
 
Your request for information on Kier Stoke Housing Repair Invoices
 
Although we do hold the information that you have requested, we estimate
that the aggregated cost of complying with your request would be more than
£450. This amount is called the appropriate limit and is specified in
regulations. The reason your request exceeds the appropriate limit is
because approximately 2000 individual housing repair jobs are completed
each week, each job has an invoice which would need to be manually printed
in order to provide the information you have requested. We estimate that
this would exceed the 18 hour cost limit.
 
When it would cost more than £450 to locate, retrieve and extract the
information that is requested, section 12 of the Freedom of Information
Act allows us to refuse the request.
 
If you make a new request for a smaller amount of information, it may then
be inside the appropriate limit, although I cannot guarantee that it would
be and we would have to assess your new request.
 
If you have any queries about this email, please do not hesitate to
contact us.
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: Information Rights Manager, Chief Executives Office,
Stoke Town Hall, Glebe Street, ST4 1HH or email [Stoke on Trent City Council request email].
 
If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision. Generally, the Information
Commissioner cannot make a decision unless you have already used our
appeal procedure. The Information Commissioner can be contacted at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.
 
Yours sincerely,
Information Rights
 
 
Information Rights | Customer Access
Chief Executives Office
City of Stoke-on-Trent 
GF23 Stoke Town Hall  Glebe Street  Stoke-on-Trent  ST4 1HH
t 01782 232853
e [1][Stoke on Trent City Council request email]
 
 
 
Dear Stoke on Trent City Council,
 
     Please provide the invoices from Kier Stoke, for housing repairs
     for the month January 2012.
 
     Please include, Description of the job, the start time, the end
     time, the cost and any recorded waiting time for supplies or if
     incorrect supplies were delivered time taken for redelivery?
 
     You may redact the name and address for the property.
 
     Yours faithfully,
 
     Ian Norris
 
     -------------------------------------------------------------------
 
     Please use this email address for all replies to this request:
     [2][FOI #107623 email]
 
     Is [3][Stoke on Trent City Council request email] the wrong address for Freedom of Information
     requests to Stoke on Trent City Council? If so, please contact us
     using this form:
     [4]http://www.whatdotheyknow.com/help/contact
 
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [5]http://www.whatdotheyknow.com/help/offic...
 
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
 
 
    

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Dear Mr Norris,

Your request for information SOT15413

Thank you for your request for information.  Your request was received by
the Information Rights Team on 24 March 2012. This is being dealt with
under the terms of the appropriate Information Rights legislation.

In some circumstances we may charge for information.  If there is a
charge, we will let you know, as you will have to pay it before we deal
with your request.

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

You should expect to receive a response to your request on or before 25
April 2012 in line with the legislation's 20 working day statutory
deadline.

For your information we may publish the response to your request on the
city council's website, which can be found at [1]stoke.gov.uk.

The reason you were not contacted to clarify the period of time you were
requesting for your previous request is because you state "Please provide
the invoices from Kier Stoke, for housing repairs for the month January
2012." Applying Section 12, the appropriate limit, to your request was on
the basis of the time frame you had requested. We then advised you to make
a request for a smaller amount of information as that may then be inside
the appropriate limit.    

If you have any queries about this email please do not hesitate to contact
us.

Yours sincerely

Information Rights

Information Rights | Customer Access

Chief Executives Office

City of Stoke-on-Trent 

GF23 Stoke Town Hall  Glebe Street  Stoke-on-Trent  ST4 1HH

t 01782 232853

e [2][Stoke on Trent City Council request email]

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Dear Mr Norris
Many thanks for your guidance on your request. I will arrange for this to be forwrded to the Department providing the information.

Regards

FOI Team

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Dear Mr Norris
 
Your request for information on Repairs
 
We have now considered your request for information and a copy of the
information is attached.
 
The information supplied may be used for domestic or journalistic
purposes. Its use for commercial gain including issuing to the public may
be subject to the issue of a licence under the Reuse of Public Sector
Information Regulations 2005.
 
If you have any queries about this email, please do not hesitate to
contact me.
 
If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: Freedom of Information and Data Protection Manager,
Support: Business Services, Stoke Town Hall, Glebe Street, ST4 1HH or
email [Stoke on Trent City Council request email].
 
If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision. Generally, the Information
Commissioner cannot make a decision unless you have already used our
appeal procedure. The Information Commissioner can be contacted at: The
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF.
 
Yours sincerely,
Information Rights
 
 
Information Rights | Support: Business Services 
City of Stoke-on-Trent 
GF23 Stoke Town Hall  Glebe Street  Stoke-on-Trent  ST4 1HH
t 01782 232853
e [1][Stoke on Trent City Council request email]
 
 
 
 

Stoke-on-Trent a Host Community for the London 2012 Olympic Torch Relay
 
**********************************************************************
Our vision is to provide Excellent Services, Valued by Customers, if you
think we have given you a good service, please click here to find out
about our awards: [2]www.stoke.gov.uk/wowawards
 

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References

Visible links
1. mailto:[Stoke on Trent City Council request email]
2. http://www.stoke.gov.uk/wowawards

As the information has now become available it was thought you may wish to have all we could give you however if this was not the case I must apologise.

FOI Team

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