Key Performance Indicators for each Citizens Advice local office (Red, Amber, Yellow or Green)

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

Citizens Advice to provide support to Universal Credit claimants
https://www.gov.uk/government/news/citiz...

ANNEX4 – Key Performance Indicators

Citizens Advice have agreed to report against these on a quarterly basis.

For each local office, 4 RAYG (Red, Amber, Yellow or Green) ratings are determined quarterly:

KPI 1 - client outcome (local review) and

KPI 1 - case administration (local review), and

KPI 2 - client outcome (national reliability assessment) and

KPI 2 case administration (national reliability assessment).

Any local office with a Red or Amber rating for any of the 4 QAA KPIs are required to undertake corrective action, which is monitored through to conclusion by national Citizens Advice.
https://www.whatdotheyknow.com/request/u...

Please share all quarterly Key Performance Indicators reporting showing the Red, Amber, Yellow or Green ratings for each local office

Yours faithfully,
Daphne Aitken

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

Visible links
1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Strategy Freedom of Information, Department for Work and Pensions

1 Attachment

Dear Daphne Aitken,

I am writing in response to your request for information, received 16th
August.

Yours sincerely,

DWP Central FoI Team