Key Performance Indicators for each Citizens Advice local office (Red, Amber, Yellow or Green)
Dear Department for Work and Pensions,
Citizens Advice to provide support to Universal Credit claimants
https://www.gov.uk/government/news/citiz...
ANNEX4 – Key Performance Indicators
Citizens Advice have agreed to report against these on a quarterly basis.
For each local office, 4 RAYG (Red, Amber, Yellow or Green) ratings are determined quarterly:
KPI 1 - client outcome (local review) and
KPI 1 - case administration (local review), and
KPI 2 - client outcome (national reliability assessment) and
KPI 2 case administration (national reliability assessment).
Any local office with a Red or Amber rating for any of the 4 QAA KPIs are required to undertake corrective action, which is monitored through to conclusion by national Citizens Advice.
https://www.whatdotheyknow.com/request/u...
Please share all quarterly Key Performance Indicators reporting showing the Red, Amber, Yellow or Green ratings for each local office
Yours faithfully,
Daphne Aitken
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Dear Daphne Aitken,
I am writing in response to your request for information, received 16th
August.
Yours sincerely,
DWP Central FoI Team
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