Ketech automated announcements system.

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Dear Northern Trains Limited,

Please can you pass this email on to the Freedom Of Information department at Northern Rail as i would like to make a request for information under the relevant Freedom Of Information Act 2000 legislation please.

Can i ask some questions about your automated announcements please:

1. Can you provide me with a full list of all of your railway stations that you manage that shows:

1A. Which stations have the full Celia Drummond voiced Ketech automated announcements system.

1B. Which stations have the basic Acapela Rachael voiced Text To Speech (TTS) automated announcements system.

1C. Which stations have no automated announcements at all.

2. I would like to ask about your contract with Ketech to provide your CIS system:

2A. Can i have a copy of the full CIS contract document between Northern Rail and Ketech for your current Ketech contract. I understand that personal information and commercially sensitive information contained within the contract can be redacted. But i do not believe that the entire document can be redacted so you can give me the document with the exempted parts redacted. So i would like a copy of this full contract document. If possible may i also know the cost of the contract if that is not exempt under commercially sensitive redactions.

2B. What is the start date of your current Ketech CIS contract.

2C. What is the end date of your current Ketech CIS contract.

3. May i ask about your future plans for your Ketech system and in particular:

3A. Seeing that Celia Drummond sadly passed away last year do you plan on eventually getting a new voiceover artist to replace her and if so who will it be and when.

3B. Do you plan on installing the Ketech system at more Northern Rail stations in the future and if so which ones and when.

3C. Recently in the last couple of months you added some new features to your Ketech system (such as the ability to announce short platforms at stations that the train will call at) and i would like to know what other new additions and additional features (if any) are planned to be added to the Ketech announcements system.

4. May i please have a text copy of all of the automated announcement sound files on your Ketech system. I am aware that you have also refused lots of other peoples requests for the actual sound files so i am only asking for the text here. I would just like a full list of each and every sound file on your Ketech system please. So just the text of what each audio files says rather than the audio files.

5. Can you please advise on the current timings of your Ketech announcements like exactly how many minutes and or seconds before the arrival of the train are each announcements timed to play at.

6. Lastly i would like to know exactly what involvement Ketech have and what involvement Northern Rail have in managing and maintaining you Ketech CIS system. For example i know that Ketech provide it but what i am wanting to know is if it is Ketech staff or Northern Rail staff who carry out maintenance and fix and diagnose faults. Like for example if there is some fault with the automated announcements on the Ketech CIS at one of your stations can it be looked in to and fixed by your Northern Rail staff or do you have to get Ketech staff to sort it out and fix the issue.

Those are all of my questions and i look forward to hearing back with the requested information.

Thank you in advance for your assistance and do let me know if you have any questions or any clarifications regarding my request for information.

Yours faithfully,

Derek Evans

SMB - FOI, Northern Trains Limited

We are handling your request under the terms of the Freedom of Information Act 2000 (the Act). Under the terms of the Act you are entitled to a response within 20 working days of receipt. We therefore aim to provide a response no later than 12/12/2022. If we cannot meet this deadline we will let you know the reason and also tell you when you can expect a response.

Yours sincerely,

Freedom of Information, Northern Trains Ltd

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SMB - FOI, Northern Trains Limited

Dear Derek,

Are there any specific sections or details regarding the Ketech contract that you are interested in that we could extract for you?

FOI, Northern

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Dear SMB - FOI,

Thank you for your reply. I am interested in seeing the entire contract document please. I believe that there should be a contract document that has the full details and specifications and requirements of the contract so this is what i am after. If it is possible to attach the full contract document that would be much appreciated. Thank you for your help.

Yours sincerely,

Derek Evans

SMB - FOI, Northern Trains Limited

Thanks for confirming.

FOI, Northern

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Dear SMB - FOI,

Just wondering if you have an update on the status of my request please as you were legally supposed to respond on or before the 12/12/2022 which was yesterday.

Yours sincerely,

Derek Evans

SMB - FOI, Northern Trains Limited

3 Attachments

Please find attached our response to your request.

FOI, Northern

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