Kensington Olympia

Response to this request is long overdue. By law, under all circumstances, Transport for London should have responded by now (details). You can complain by requesting an internal review.

Dear Transport for London,

I would like to know

1) Why the TfL Journey Planner shows the District line running an all day exhibition service to Kensington Olympia on 13th and 14th December when in reality no such service ran.

2) How passengers travelling to Kensington Olympia are supposed to find out whether the District Line is running there on any given day.

3) Why you do not publish a list of all days on which the District line is serving Kensington Olympia on your website.

Yours faithfully,

P Smyth

Transport for London

Ref:  1011649110  

 

Date 20.12.2012 

 

Dear P Smyth,

 

Thank you for your email  regarding the District line. 

 

As regards services to Kensington Olympia, there is a weekend only service
and  there is a timetable for this on the TfL website ((
[1]http://journeyplanner.tfl.gov.uk/user/XS...).
Usually, it is only when there are events or exhibitions that we run
services to Kensington Olympia on weekdays. 

 

I am currently investigating into the line's services on 13 and 14
December and will respond to you as soon as I receive a response. 

 

Kind regards,

 

Funmi Afolabi

TfL Customer Services

 

What to do next

 

If you want to reply directly to this email, please click on the reply
button on your email toolbar.  By doing this, we’ll be able to process
your query more quickly.

 

We aim to reply to all emails within ten working days.

 

Want to ask us a question about something else?

 

If you have another question that isn’t related to this email you can
search our most [2]frequently asked questions. If you can’t find what
you’re looking for or need further help, please use our [3]online feedback
form.

 

 

DO NOT DELETE.............................
{ticketno:[3212014]}
DO NOT DELETE.............................

References

Visible links
1. http://journeyplanner.tfl.gov.uk/user/XS...
2. https://custserv.tfl.gov.uk/icss_csip/So...
3. https://custserv.tfl.gov.uk/icss_csip/in...

Looking for an EU Authority?

You can request documents directly from EU Institutions at our sister site AskTheEU.org . Find out more .

AskTheEU.org