Keeping Track of the Cost of Enquiries

Alan Wright made this Freedom of Information request to Metropolitan Police Service (MPS)

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Metropolitan Police Service (MPS) did not have the information requested.

Dear Metropolitan Police Service (MPS),

Could you please supply me with a copy of the Service Policy on how individual enquiries/operations/investigations are costed?

In these times of austerity it would make good financial sense to monitor these activities in order to evaluate their cost-effectiveness and make a management decision as to whether it is in the public interest for them to continue.

Could you please let me know how this is done?

Thank you

Yours faithfully,

Alan Wright

Metropolitan Police Service (MPS)

Dear Mr  Wright

Freedom of Information Request Reference No: 2014030002149
I write in connection with your request for information  which was
received by the Metropolitan Police Service (MPS) on 23/03/2014.  I note
you seek access to the following information:

* Dear Metropolitan Police Service (MPS), Could you please supply me
with a copy of the Service Policy on how individual
enquiries/operations/investigations are costed? In these times of
austerity it would make good financial sense to monitor these
activities in order to evaluate their cost-effectiveness and make a
management decision as to whether it is in the public interest for
them to continue. Could you please let me know how this is done?

Your request will now be considered in accordance with the Freedom of
Information Act 2000 (the Act).  You will receive a response within
the statutory timescale of 20 working days as defined by the Act,
subject to the information not being exempt or containing a reference
to a third party.  In some circumstances the MPS may be unable to
achieve this deadline.  If this is likely you will be informed and
given a revised time-scale at the earliest opportunity.

Some requests may also require either full or partial transference to
another public authority in order to answer your query in the fullest
possible way. Again, you will be informed if this is the case.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your
right of complaint.

Should you have any further enquiries concerning this matter, please
write or contact FOIA Team   quoting the reference number above.

Yours sincerely

Peter Deja
Policy and Support Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think
the decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision
of the MPS made under the Freedom of Information Act 2000 (the Act)
regarding access to information you can lodge a complaint with the MPS
to have the decision reviewed.

Complaints should be made in writing, within forty (40) working days
from the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied
with the decision you may make application to the Information
Commissioner for a decision on whether the request for information has
been dealt with in accordance with the requirements of the Act.

For information on how to make application to the Information
Commissioner please visit their website at
www.informationcommissioner.gov.uk.  Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

Dear Metropolitan Police Service (MPS),

I note that this request is now overdue and I trust that you will respond to it as soon as possible. I accept that there has been a long, Bank Holiday weekend but I have received no communication that your response would be delayed.

Thank you

Yours faithfully,

Alan Wright

Metropolitan Police Service (MPS)

Dear Mr. Wright

Freedom of Information Request Reference No:  2014030002149

I write in connection with your request for information which was received
by the Metropolitan Police Service (MPS) on 23/03/2014.  I note you seek
access to the following information:

Dear Metropolitan Police Service (MPS),

Could you please supply me with a copy of the Service Policy on how
individual enquiries/operations/investigations are costed?

In these times of austerity it would make good financial sense to monitor
these activities in order to evaluate their cost-effectiveness and make a
management decision as to whether it is in the public interest for them to
continue.

Could you please let me know how this is done?

On behalf of the MPS I would like to apologise for the delay in responding
to your Freedom of Information Act request pertaining to how enquiries/
operations/ investigations are costed.

Your request has been passed to various departments in order to provide
you with a response; however we are still in the process of gathering a
response for your 3 part question above. And I have had recent
confirmation that your request will have to be passed to our Specialist
Crime and Operations department assist with questions 2 and 3 above (if
your request was numbered for ease of reference).

Please be rest assured that we are working to provide you with a response.

Your patience is greatly appreciated.

May I apologise for any inconvenience caused.

Yours sincerely

Vanessa Christian
Management Information Officer

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk
Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Wright,

Freedom of Information Act Request Reference No: 2014030002149
I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 23/03/2014.  I note
you seek access to the following information:

1) Dear Metropolitan Police Service (MPS), Could you please supply me with
a copy of the Service Policy on how individual
enquiries/operations/investigations are costed?

2) In these times of austerity it would make good financial sense to
monitor these activities in order to evaluate their cost-effectiveness and
make a management decision as to whether it is in the public interest for
them to continue.

3) Could you please let me know how this is done?
Regarding question 1, the MPS does not have a policy to cost operations as
part of its standard business practice.

The nature of Specialist Operations (SO) and Specialist Crime & Operations
(SC&O) investigations/operations are such that it is by exception only
that information is collated on the cost of such operations prior to an
operation being commenced. This is in recognition that it is difficult
from the outset to anticipate (a) the level of resource that is required
to undertake specific operations and (b) the duration of such operations
as compared to public order operations which are normally short term
events with a pre-planned level of resources to be deployed.
Regarding questions 2 & 3, please can you describe what recorded
information you are asking for?
I cannot identify any specific records / documents that will satisfy your
request based on the details you have provided.  To enable the MPS to meet
your request could you please provide this office with further
information.  I provide some guidance that may assist you more clearly
describe the information you require.

For these questions it appears that you are putting forward an opinion,
then asking what action would be taken in specific hypothetical scenarios?

The MPS are not required to provide opinion unless this information is
held in a recorded form.
 
You will need to be more specific as to the recorded information you
require.  The Freedom of Information Act 2000 (the Act) allows access to
recorded information, such as emails, meeting minutes, research or reports
held by public authorities in England, Northern Ireland and Wales and some
authorities located in Scotland.

To assist you in framing your request in a suitable manner I have attached
below a link to the Information Commissioners Office guidance on how to
make a Freedom of Information request:

http://www.ico.gov.uk/for_the_public/off...

After receiving your reply, your request will then be considered and you
will receive the information requested within the statutory timescale of
20 working days, subject to the information not being exempt or containing
a reference to a third party.

However, if the requested additional information has not been received by
12th June 2014 I will assume you no longer wish to proceed with this
request and will treat it as withdrawn.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
quoting the reference number above.

Yours sincerely,

James Young
SC&O Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Dear Metropolitan Police Service (MPS),

I can see not only that my request has caused some confusion but that confusion has been brought about by somebody at the Met numbering one question into 3.

My request is actually quite simple

Please provide me with the Service Policy describing how the cost of an enquiry or an investigation or an operation is monitored as it is ongoing.

I am fully aware that the cost of an operation etc cannot be established at the outset.

Additionally, I did not confine my request to Specialist Crime and Operations, your previous response informed me that it had been sent to several departments and it was the response from SC&O that was awaited.

As the reply to my original enquiry is already overdue, please supply me with your response to my request at the earliest opportunity.

Thank You

Yours faithfully,

Alan Wright

Dear Metropolitan Police Service (MPS),

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Metropolitan Police Service (MPS)'s handling of my FOI request 'Keeping Track of the Cost of Enquiries'.

[In your response to my request you have stated that the MPS does not have a policy to cost operations as
part of its standard business practice. However it is a matter of fact that in the past operations or investigations or enquiries were frequently allocated a 2 Letter Overtime Code so that, at the very minimum, Overtime incurred could be (and was) costed. This seems to contradict the response that I have received.

I would therefore ask you to Review this response with my information in mind, to establish whether or not I have been provided with the correct response.]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/k...

Yours faithfully,

Alan Wright

Metropolitan Police Service (MPS)

Dear Mr Wright,

As stated in my previous email to you dated 13/05/2014, there is no corporate policy relating to costing/monitoring ongoing operations.

With regards to your other questions can I take your email to mean that you want these withdrawn?

Yours sincerely

James Young
SC&O Information Manager

show quoted sections

Dear Metropolitan Police Service (MPS),

You can withdraw those questions as they were never questions, they were brought about by somebody at the MPS numbering paragraphs in one simple question, thus creating confusion

Thank you

Yours faithfully,

Alan Wright

Mail Delivery System,

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

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show quoted sections

Dear Metropolitan Police Service (MPS),

You can withdraw those questions as they were never questions, they were brought about by somebody at the MPS numbering paragraphs in one simple question, thus creating confusion

I tried replying to the original message but it could not be delivered

Thank you

Yours faithfully,

Alan Wright

Metropolitan Police Service (MPS)

Dear Mr Wright

Freedom of Information Request Reference No: 2014050001378

I write in connection with your request for a review of the original MPS
decision relating to 2014030002149 which was received by the Metropolitan
Police Service (MPS) on 14/05/2014.  

Your request for a review will now be considered in accordance with the
Freedom of Information Act 2000 (the Act).  You will receive a response to
your request for a review of the original MPS case within a timescale of
20 working days.  In some circumstances the MPS may be unable to achieve
this deadline.  If this is likely you will be informed and given a revised
time-scale at the earliest opportunity.

COMPLAINT RIGHTS

Your attention is drawn to the attached sheet, which details your right of
complaint.

Yours sincerely

R. Loizou
Administration Team Officer
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr Wright

Freedom of Information Request Reference No: 2014030002149
I respond in connection with your request for information which was
received by the Metropolitan Police Service (MPS) on 23/03/2014.  I note
you seek access to the following information:

1) Dear Metropolitan Police Service (MPS), Could you please supply me with
a copy of the Service Policy on how individual
enquiries/operations/investigations are costed?
2) In these times of austerity it would make good financial sense to
monitor these activities in order to evaluate their cost-effectiveness and
make a management decision as to whether it is in the public interest for
them to continue.
3) Could you please let me know how this is done?

Further to your email dated 15th May 2014, the MPS has withdrawn your
request.  
COMPLAINT RIGHTS

Your attention is drawn to the attached sheet which details your right of
complaint.

Should you have any further enquiries concerning this matter, please email
me quoting the reference number above.

Yours sincerely

James Young
SC&O Information Manager
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

Find us at:

Facebook: Facebook.com/metpoliceuk

Twitter: @metpoliceuk

Metropolitan Police Service (MPS)

Dear Mr. Wright,  

Freedom of Information Request Reference No: 2014050001378

Further to our acknowledgement, I am now able to provide a response to
your complaint dated 14 May 2014 concerning your Freedom of Information
Act (the Act) request (reference 2014030002149).  

I note that you originally sought access to the following information:

"Keeping Track of the Cost of Enquiries:
Could you please supply me with a copy of the Service Policy on how
individual enquiries/operations/investigations are costed?
In these times of austerity it would make good financial sense to monitor
these activities in order to evaluate their cost-effectiveness and make a
management decision as to whether it is in the public interest for them to
continue.
Could you please let me know how this is done?"

DECISION

The Metropolitan Police Service (MPS) has completed its review and has
decided to uphold the original decision.  However, I would like to take
this opportunity to apologise for the confusion caused by the
administrative errors and explain a little more about the response issued
to you.

REASON FOR DECISION

Essentially, the response provided to you by Mr.Young on 14th May was
correct.  Individual enquiries, operations and investigations are costed
in accordance with generally accepted UK accounting practice and
methodologies with reference to UK accounting standards and policies.  The
MPS is therefore not required to have a corporate policy on how they are
costed.  The MPS can therefore confirm that the response originally
provided to you was correct and my decision today is, in essence, to
uphold this.

However, I appreciate that the handling of your case has been confused by
an internal decision to number your original request - thus making it seem
as if the separate parts of your request were in fact three separate
questions.  As a result, I believe that the MPS incorrectly interpreted
the information that you required.  This seems to have been confirmed in
your correspondence with Mr. Young (also on 14th May) where you state the
following:

"Please provide me with the Service Policy describing how the cost of an
enquiry or an investigation or an operation is monitored as it is
ongoing."

If we read your original question as a whole, and take into consideration
the request's title, I now assume that you are looking for the MPS policy
on how we monitor our costs in order to decide whether or not it makes
sense, financially, to continue with an enquiry / operation /
investigation.

If we read your question in this way, I can again confirm that the MPS has
no corporate policy on this topic.  As explained, we do not have a policy
to cost every investigation / enquiry / operation that we conduct.  This
is because the MPS would not make a decision on whether or not to proceed
with a case purely based on the financial cost of it.  All crimes will be
subject to a thorough primary investigation, whether at the scene or over
the telephone.  Most investigations will be completed at this stage but
some will require further secondary investigation.  In order to prioritise
the deployment of limited secondary investigative resources decisions need
to be made as to what crimes will be further investigated.  Such decisions
are termed 'Crime Screening' and will be determined by whether the crimes
require mandatory secondary investigations because of their serious nature
or are detectable (solvable). These decisions take into account the need
to safeguard public reassurance, to reduce the fear of crime and to secure
potential detections.  

The following extract from the "Crime Screening and Secondary
Investigation Standard Operating Procedures" may be of interest to you
here:

"Resources
Given unlimited resources (for example, staff, Information Technology or
forensic evidence) all crime is potentially solvable. The public
recognises that the police service has finite resources and that those
resources need to be prioritised.
In the light of growth of MPS staff, the drive around detections and other
reassurance developments, this policy has been revised so that all
potentially detectable crime is now screened 'IN' for further
investigation.  
The MPS still needs to prioritise resources and team supervisors must
consider whether the deployment of a secondary investigative resource is a
proportionate response in the light of all the circumstances.  

Decision not to further investigate screened IN crime  
There will be occasions when a crime is screened 'IN' as detectable but
the level of resources required to detect it would clearly be totally
disproportionate to the potential outcome.
These cases will be very rare and the decision not to further investigate
a potentially detectable crime will only be considered in exceptional
circumstances.  This important decision will be the responsibility of the
Crime Manager who may delegate this task to a nominated deputy with the
appropriate knowledge and skills, who must consider the potential loss of
the detection as an important factor."

As described, this would only happen on an extremely rare occasion - and
any assessment of the possible cost of the enquiry / investigation /
operation (including staff costs) would be made on a case-by-case basis.  

Again, the MPS would like to apologise for the confusion around this case
and hope that the response sent to you today, including the above
extracts, has satisfied your request.

COMPLAINT RIGHTS

If you are dissatisfied with this response please read the attached paper
entitled Complaint Rights which explains how to contact the Information
Commissioner with your complaint.

Should you have any further enquiries concerning this matter, please
contact me quoting the reference number above.

Yours sincerely

S. Stroud
FOIA Quality and Assurance Advisor
COMPLAINT RIGHTS

Are you unhappy with how your request has been handled or do you think the
decision is incorrect?

You have the right to require the Metropolitan Police Service (MPS) to
review their decision.

Prior to lodging a formal complaint you are welcome to discuss the
response with the case officer who dealt with your request.  

Complaint

If you are dissatisfied with the handling procedures or the decision of
the MPS made under the Freedom of Information Act 2000 (the Act) regarding
access to information you can lodge a complaint with the MPS to have the
decision reviewed.

Complaints should be made in writing, within forty (40) working days from
the date of the refusal notice, and addressed to:

FOI Complaint
Public Access Office
PO Box 57192
London
SW6 1SF
[email address]

In all possible circumstances the MPS will aim to respond to your
complaint within 20 working days.
The Information Commissioner

After lodging a complaint with the MPS if you are still dissatisfied with
the decision you may make application to the Information Commissioner for
a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.

For information on how to make application to the Information Commissioner
please visit their website at www.informationcommissioner.gov.uk.
 Alternatively, phone or write to:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone:  01625 545 700

Total Policing is the Met's commitment to be on the streets and in your
communities to catch offenders, prevent crime and support victims. We are
here for London, working with you to make our capital safer.

 

Consider our environment - please do not print this email unless
absolutely necessary.

NOTICE - This email and any attachments may be confidential, subject to
copyright and/or legal privilege and are intended solely for the use of
the intended recipient. If you have received this email in error, please
notify the sender and delete it from your system.  To avoid incurring
legal liabilities, you must not distribute or copy the information in this
email without the permission of the sender. MPS communication systems are
monitored to the extent permitted by law.  Consequently, any email and/or
attachments may be read by monitoring staff. Only specified personnel are
authorised to conclude any binding agreement on behalf of the MPS by
email. The MPS accepts no responsibility for unauthorised agreements
reached with other employees or agents.  The security of this email and
any attachments cannot be guaranteed. Email messages are routinely scanned
but malicious software infection and corruption of content can still occur
during transmission over the Internet. Any views or opinions expressed in
this communication are solely those of the author and do not necessarily
represent those of the Metropolitan Police Service (MPS).

 

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