Keep Britain Tidy LEQ surveys for 2012/2013 2014/15

F Cairncross made this Freedom of Information request to Hounslow Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Hounslow Borough Council,

Please could I have copies of all Keep Britain Tidy Local Environmental Quality surveys carried out in Hounslow Borough for 2012/2013 and 2014/15.

Yours faithfully,

F Cairncross

Dear Hounslow Borough Council,

I am writing to remind you that I don't seem to have received a response as yet. When can I expect it? By law I should have had it by yesterday.

Yours faithfully,

F Cairncross

Feedback, Hounslow Borough Council

Dear Ms Cairncross

Thank you for your e-mail. I'm sorry that you have not yet received a response to your FOI request. I have referred this to the Supplier Performance team and asked when you can expect to receive the information.

Regards

Ros Hilsden | Customer Relations Officer
Corporate Resources
London Borough of Hounslow
Office: 020 8583 5211
Email: [email address]
Website: www.hounslow.gov.uk
Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

show quoted sections

Dear Feedback,

I still dont have appeared to have received a response to my FOI request for copies of LEQ surveys.

Under all circumstances, Hounslow Council should have responded by now.

I find this unsatisfactory and request an internal review to find out why the response is so slow.

Yours sincerely,

F Cairncross

Feedback, Hounslow Borough Council

Thank you your email.

It has been received by the Customer Satisfaction Team who will either deal with it or pass it on to someone else who can.

This mailbox is monitored Monday to Friday 9am - 5pm. Anything received outside these hours will be dealt with on the next working day.

* If it is a request for a service it will be passed to the service to action e.g.: Applying for something or reporting something for the first time to resolve in-line with their service standards

* If it is an enquiry into an existing case it will be passed on to the service to update you: e.g. how is my application for Housing, or Benefits, within their service standards

* If it is a complaint it will be responded to within the published timeframes normally 10 working days http://www.hounslow.gov.uk/complain

* If it is a Freedom of Information request or Internal Review it will be responded to within 20 working days http://www.hounslow.gov.uk/index/council...

* If it is a Data Protection Subject Access Request it will be responded to within 40 calendar days from date of received payment http://www.hounslow.gov.uk/index/council...

Kind regards,

The Customer Satisfaction Team

London Borough of Hounslow

Feedback, Hounslow Borough Council

Dear Ms Cairncross

Our ref: 58292-30138

Thank you for your e-mail. I am sorry that you have not yet received a response. I will contact the team to ask when you can receive a response and the reason for the delay in responding.

Regards

Ros Hilsden | Customer Relations Officer Corporate Resources London Borough of Hounslow
Office: 020 8583 5211
Email: [email address]
Website: www.hounslow.gov.uk
Follow us online: Twitter: @LBofHounslow and Facebook: www.facebook.com/HounslowCouncil

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Dear Feedback,

You have posted the response to this information request in the wrong FOI request - you posted it :

https://www.whatdotheyknow.com/request/h...

but it needs to be posted on this page.

Also I note that in your response you have provided 12/13 and 13/14 data, not 12/13 & 14/15 as requested.

Also please note that my original request was for copies of the actual surveys (not data summaries against the whole of England)..... ie the surveys that the Council says it commissions Keep Britain Tidy to carry out three times per year.

Please ask me for any clarification if needed.

Yours sincerely,

F Cairncross

Feedback, Hounslow Borough Council

Thank you your email.

It has been received by the Customer Satisfaction Team who will either deal with it or pass it on to someone else who can.

This mailbox is monitored Monday to Friday 9am - 5pm. Anything received outside these hours will be dealt with on the next working day.

* If it is a request for a service it will be passed to the service to action e.g.: Applying for something or reporting something for the first time to resolve in-line with their service standards

* If it is an enquiry into an existing case it will be passed on to the service to update you: e.g. how is my application for Housing, or Benefits, within their service standards

* If it is a complaint it will be responded to within the published timeframes normally 10 working days http://www.hounslow.gov.uk/complain

* If it is a Freedom of Information request or Internal Review it will be responded to within 20 working days http://www.hounslow.gov.uk/index/council...

* If it is a Data Protection Subject Access Request it will be responded to within 40 calendar days from date of received payment http://www.hounslow.gov.uk/index/council...

Kind regards,

The Customer Satisfaction Team

London Borough of Hounslow

[Link to: www.gov.uk/register-to-vote] <http://www.gov.uk/register-to-vote>

Dear Hounslow Borough Council,

You have posted the response to this information request in the
wrong FOI request - you posted it :

https://www.whatdotheyknow.com/request/h...

but it needs to be posted on this page.

Also I note that in your response you have provided 12/13 and 13/14
data, not 12/13 & 14/15 as requested.

Also please note that my original request was for copies of the
actual surveys (not data summaries against the whole of
England)..... ie the surveys that the Council says it commissions
Keep Britain Tidy to carry out three times per year.

Please ask me for any clarification if needed.

Yours sincerely,

F Cairncross

Feedback, Hounslow Borough Council

Thank you your email.

It has been received by the Customer Satisfaction Team who will either deal with it or pass it on to someone else who can.

This mailbox is monitored Monday to Friday 9am - 5pm. Anything received outside these hours will be dealt with on the next working day.

* If it is a request for a service it will be passed to the service to action e.g.: Applying for something or reporting something for the first time to resolve in-line with their service standards

* If it is an enquiry into an existing case it will be passed on to the service to update you: e.g. how is my application for Housing, or Benefits, within their service standards

* If it is a complaint it will be responded to within the published timeframes normally 10 working days http://www.hounslow.gov.uk/complain

* If it is a Freedom of Information request or Internal Review it will be responded to within 20 working days http://www.hounslow.gov.uk/index/council...

* If it is a Data Protection Subject Access Request it will be responded to within 40 calendar days from date of received payment http://www.hounslow.gov.uk/index/council...

Kind regards,

The Customer Satisfaction Team

London Borough of Hounslow

[Link to: www.gov.uk/register-to-vote] <http://www.gov.uk/register-to-vote>

Feedback, Hounslow Borough Council

6 Attachments

 

 

 

 

Dear Ms Cairncross,

 

Please find attached the response with the Survey report,

 

Please accept our sincere apology for sending it to the wrong email
address.

 

Kind regards

 

Andrew Hodgkinson /Customer Relations Officer

London Borough of Hounslow, Civic Centre, Lampton Road, Hounslow, TW3 4DN

Tel: 020 8583 5211 | Email: [email address]

 

Information about Council services can be found on our website

www.hounslow.gov.uk

[1]Link to: www.gov.uk/register-to-vote

References

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1. Link to: www.gov.uk/register-to-vote
http://www.gov.uk/register-to-vote

Feedback, Hounslow Borough Council

8 Attachments

Dear Ms Cairncross

Please see attached outcome of our internal review.

 

Regards

 

Customer Relations

Chief Executive’s Directorate

London Borough of Hounslow

Office: 020 8583 5211

Email: [1][email address]

Website:  [2]www.hounslow.gov.uk

Follow us online: Twitter: [3]@LBofHounslow and Facebook:
[4]www.facebook.com/HounslowCouncil

 

 

[5]Link to: www.gov.uk/register-to-vote

References

Visible links
1. mailto:[email address]
2. http://www.hounslow.gov.uk/
3. https://twitter.com/LBofHounslow
4. http://www.facebook.com/hounslowcouncil
5. Link to: www.gov.uk/register-to-vote
http://www.gov.uk/register-to-vote