Just park

RE: Your request under the Freedom of Information Act 2000/Environmental Information Regulations 2004

Case Reference: RFI 9668

Dear Christopher Whittaker

Thank you for your email.

It will be treated as a request within the meaning of the Act: this means that we will send you a full response within 20 working days, either supplying you with the information which you want, or explaining to you why we cannot supply it.

If we need any further clarification or there is any problem we will be in touch.

Please note that following guidance from the Information Commissioners Office (ICO), we will no longer be providing responses in an Excel spreadsheet format.

Yours sincerely

Disclosures Team
Companies, Compliance and Assurance Service
Cheshire West and Chester Council

Tel: 0300 123 8123 (Customer Contact Centre)

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Dear Christopher Whittaker,

Thank you for your request for information dated 4 May 2025, which has
been logged as RFI 9668 and has been dealt with under the Freedom of
Information Act 2000. We confirm that Cheshire West and Chester Council
holds information relating to your request.

For the purpose of clarity, your request has been reproduced below:

Your Request

A) Can you please give the cost of the total contract for the use of just
park

B) How much in % does the council receive per transaction via just park
transaction

C) How long is the contract

D) Does the council have the opportunity to add other providers with out
penalty ?

E) can you provide monthly average on how many parking tickets machines
work in each car park starting April 2024

F) can you provide the average repair time for a tickets machine  since
the start of April 2024

G) can you provided the cost of repairs to ticket machine since April 2024
Can you please give information based on Ellesmere Port and date from when
the contact started.

Our Response

Please find attached the detailed response to your request. The attachment
includes all relevant information and explanations.

We trust this answers your query.

The Council considers that your request has been answered in full by
either confirming that information is not held, providing you with the
information requested, or explaining why any information has been withheld
and the reasons for any redaction. Where applicable, the Council has also
informed you of the reasons for any delay in responding to your request.

Internal Review and Appeal Process

If you are dissatisfied with the way your request for information has been
handled, you have the right to request an internal review. To do so,
please write to the Disclosures Team within 40 working days from the date
of the Council’s response.

You are entitled to request a review if:

• You are dissatisfied with the Council’s explanation of why the
application was not dealt with within the 20 working day, time limit.
• Not all the information requested has been disclosed, and you have not
received an explanation as to why some information is being withheld.
• You have not received a reason for the refusal of your request.
• You believe that exemptions have been wrongly applied.
• You consider that a fee has been wrongly applied.

When requesting a review, please clearly outline your grounds for seeking
the review, specifying which part of your request those grounds apply to
and the outcome you are seeking. If the grounds for your review request
are not clear, the Council reserves the right to ask for clarification,
which may delay the commencement of the review.

Review Process: The internal review will be conducted by an independent
officer or team within the Council who was not involved in the original
decision. They will reassess the handling of your request and the
information provided.

Expected Outcomes: The review may result in the original decision being
upheld, additional information being provided, or changes to the initial
response. You will be informed of the outcome of the review and the
reasons for the decision.

Next Steps if Dissatisfied: If you remain dissatisfied following the
outcome of the internal review, you have the right to appeal to the
Information Commissioner’s Office.

Where to Submit the Review: The Disclosures Team can be contacted by:

• email at [1][email address]
• by mail at: Disclosures Team, Cheshire West and Chester Council, The
Portal,  Wellington Road,  Ellesmere Port CH65 0BA

The Disclosures Team will acknowledge your request for an internal review
within 5 working days and will complete the review as soon as possible,
but no later than 40 working days from the receipt of your request.

Information Commissioner's Office

If you remain dissatisfied following the outcome of your review, you have
a right of appeal to the Information Commissioner at:

• Address: The Information Commissioner's Office Wycliffe House Water
Lane Wilmslow Cheshire SK9 5AF
• Telephone: 08456 30 60 60 or 01625 54 57 45
• Website: [2]www.ico.org.uk

There is no charge for making an appeal.

Yours sincerely,

Disclosures Team

Companies, Compliance and Assurance Service
Cheshire West and Chester Council

Tel: 0300 123 8123 (Customer Contact Centre)

Email: [3][email address]
Visit: [4]cheshirewestandchester.gov.uk

Postal Address: Cheshire West and Chester Borough Council, The Portal,
Wellington Road, Ellesmere Port, CH65 0BA

Cheshire West and Chester Council is committed to ensuring the security
and protection of the personal information that we process and to provide
a compliant and consistent approach to data protection.  To learn more
about how we handle your personal information when you contact the
Council’s Data Protection and Compliance Team,  please see our [5]Advice,
Enquiries and Complaints Privacy Notice on the Council's website or ask
for a copy of the notice to be sent to you.

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References

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1. mailto:[email%20address]
2. http://www.ico.org.uk/
3. mailto:[email%20address]
4. http://www.cheshirewestandchester.gov.uk/
5. https://www.cheshirewestandchester.gov.u...