H. Grants
Cafcass National Office
3rd Floor
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
21 Bloomsbury Street
London
Your ref: CAF 17-146
WC1B 3HF
Our ref: Gov/CAF 17-146
Tel 0300 456 4000
25 October 2017
Dear H. Grants
Re: Freedom of Information Request
Thank you for your email of 5 October. You made the following requests for information:
Would you please inform me of the number of occasions that a Judge sitting in Public
or Private Law Family Proceedings made a complaint to Cafcass for the years 2014,
2015, 2016, and 2017?
Please see below for our response.
As stated in our
Complaints and Compliments Procedure current service users,
including children, can use the complaints procedure. The term ‘service user’
describes children who are the subject of family proceedings, whether or not they are
party to those proceedings. It also includes adults who are parties in family court
proceedings.
If someone else, such as a service user’s relative or friend, or another professional,
raises a complaint, the Customer Service Team will provide a written response to the
issues raised, within 15 working days if possible. This will not be within the terms of
the complaints procedure.
We have no records of judges sitting in Public or Private Law Family Proceedings
making complaints to Cafcass for the years 2014, 2015, 2016, and 2017.
Information in regards to judges making referrals to Cafcass in regards to concerns
about malpractice of an FCA have already been provided to you in response to your
FOI request, CAF17-145.
Baroness Tyler of Enfield Chair
Anthony Douglas CBE Chief Executive
Cafcass, the Children and Family Court Advisory and Support Service, is a non-departmental body of the Ministry of Justice
Cafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF
We hope that you feel your question has been answered effectively. If you are unhappy with
the decisions made in relation to your request, you may ask for an internal review to be
undertaken. If you are dissatisfied with the way the internal review is handled or with the
final decision made at that review about the information released, you are free to contact the
Information Commissioner’s Office
(https://ico.org.uk/):
Post
Fax
Information Commissioner's Office
01625 524 510
Wycliffe House, Water Lane,
Tel
Wilmslow,
0303 123 1113
Cheshire
E-mail
SK9 5AF
xxxxxxxx@xxx.xxx.xx
Yours sincerely,
Governance Team
Cafcass
xxxxxxxxxx@xxxxxxx.xxx.xxx.xx
Baroness Tyler of Enfield Chair
Anthony Douglas CBE Chief Executive
Cafcass, the Children and Family Court Advisory and Support Service, is a non-departmental body of the Ministry of Justice
Cafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF
Baroness Tyler of Enfield Chair
Anthony Douglas CBE Chief Executive
Cafcass, the Children and Family Court Advisory and Support Service, is a non-departmental body of the Ministry of Justice
Cafcass National Office, 3rd Floor, 21 Bloomsbury Street, London, WC1B 3HF
