JSA or ESA claimants

Kerrie made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

I am writing to you regarding the staff conduct at a job centre in Manchester

1. What can a claimant expect during JSA interviews?

2. How should the adviser treat the claimant?

3. What should the advisor do with a sick note from a GP?

4. How can claimants with mental issues expect to be supported?

5. How many jobs a week should a JSA claimant be looking for a day/week?

6. If a claimant has suffered domestic violence in his/her life can they request to see an adviser of the same sex?

7. If a claimant feels intimidated/bullied by the adviser what can they do?

8. If the GP signs claimant off work are they still expected to search for work.

9. Are they any exceptions for looking at the required number of jobs?

10. Can the claimant request to only be contacted via the post or email; if they struggle with speaking on the phone due to mental health issues?

Yours faithfully,

Miss K. Fountain

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15 Attachments

Dear Miss K Fountain
Please find attached our response to your recent Freedom of Information
Yours sincerely
The Central Freedom of Information Team

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