JSA Government Gateway

S. Rotheram made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Department for Work and Pensions,

Can a Job Seekers Allowance(JSA) claimant be mandated by a Work Programme Provider or Job Centre Plus(JCP) to open a Government Gateway account? I look forward to hearing from you. Thank You.

Yours faithfully, S. Rotheram.

DWP freedom-of-information-requests, Department for Work and Pensions

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J Roberts left an annotation ()

"45. You will also need to explain, that because the claimant does not wish to allow DWP access to their account (and this is their decision not ours so
you cannot issue a Jobseeker’s Direction to gain access) when they next attend they will need to bring a copy of their public CV. This may take the form of: "

52. However, for legal reasons, you cannot issue a Jobseeker’s Direction to mandate a claimant to create a profile and public CV unless a DWP IAD service is reasonably available to them should they need to use one - for example, because they do not want to accept cookies and therefore need to have access to a device on which cookies have already been accepted.
53. You also cannot issue a Jobseeker’s Direction to mandate a claimant to give us access to their account – this is their decision not ours.

http://www.whatdotheyknow.com/request/15...

S. Rotheram left an annotation ()

J. Roberts. Thanks for the annotation. Can I direct you to this request :- http://www.whatdotheyknow.com/request/co...

J Roberts left an annotation ()

S Rotheram

Thanks for that. It seems that the DWP's line is that the device used to access UJ determines whether a claimant can be mandated to use the service. If a claimant has the legal right to withhold his consent to register with or otherwise use UJ on one machine the question why that right does not extend to a "DWP Internet Access Device" arises. One wonders whether claimants could be mandated to use DWP IADs located outside of DWP premises (eg WP providers and sub-contractors) or whether claimants could be mandated to use a version of the DWP IAD at home. I am puzzled.

I look forward to reading the response to both your Request and the one you directed me to.

S. Rotheram left an annotation ()

To anyone passing or to anybody who is interested in this request, there is a broader and similar request that has been answered here:- https://www.whatdotheyknow.com/request/g...

DWP OPD COO FOI Requests, Department for Work and Pensions

1 Attachment

To S Rotheram

Please see copy of your FoI request attached

<<1165 FoI response.pdf>>

DWP Freedom of Information Request Team

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Dear DWP OPD COO FOI Requests,
Thank you for your reply. It is different from the reply you gave here,
https://www.whatdotheyknow.com/request/g... where you did not actually answer the question. (Not an uunusual tactic from the DWP).

In the reply to me you have stated thus,

"Jobcentre Plus can mandate a JSA claimant to open a Government Gateway account where they have reasonable access to an Internet Access Device (IAD)."

Could you now please direct me to the Regulations, Codes or Laws etc that allow Jobcentre Plus to do this, (Mandate Jobseekerst open a Government Gateway account) as you should have done in the first place under the terms of the FoI Act. If this is not possible because of the £600 limit, then most recent regulations and/or guidance will suffice.

Thank You,

Yours Faithfully S. Rotheram.

Dear DWP OPD COO FOI Request.
Hello I have asked for clarification. If you not received my request for clarification could you let me know and I will re-send it. If you have received it could you send me an aknowledgement. I look forward to hearing from you. Thanks.

Yours faithfully,

S. Rotheram

Dear Department for Work and Pensions,

This is NOT a request for an Internal Review.
This is NOT a request for for any more information than I asked for in the first place.
This is merely a request to aknowledge my follow on request. Thanks.

Yours faithfully,

S. Rotheram

DWP freedom-of-information-requests, Department for Work and Pensions

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Dear DWP freedom-of-information-requests,

Just so there is no misunderstanding:-

Your ref no. VTR FoI 1165
A full history of the request can be found here https://www.whatdotheyknow.com/request/j...

I expect to hear from you on or before 10 April 2013 as you should have given me the full information I required in your first reply. Thank you.

Yours Faithfully, S. Rotheram.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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J Roberts left an annotation ()

"When a jobseeker creates an account on Universal Jobmatch (UJ) they no longer have to tick a box to accept the Terms and Conditions or Privacy policy. There are no longer Jobseeker Terms and Conditions on the service. Instead a jobseeker is required to tick the box which states ‘I have read the Universal
Jobmatch standards of behaviour’.

"If a mandated JSA UJ user does not accept your Disclaimer will they get a benefit sanction?

The disclaimer forms part of the Jobseeker Standards of Behaviour which jobseekers are not required to ‘accept’."

https://www.whatdotheyknow.com/request/1...

S. Rotheram left an annotation ()

Hello J. Roberts. I do not mean you any offence and I thank you for your interest and input. I would just like to say that the Government Gateway and Universal Jobmatch are two different things although they are related, they should not be confused with each other. I am not suggesting that you are confusing the two, as in a lot of respects what counts for one almost certainly counts for the other and it is all good information.

Dear DWP freedom-of-information-requests,
Hello. By law you should have answered this request today 10/4/2013. You must have the information as you have already answered it but failed to answer fully. Can you please tell me what the delay is? If I do not hear from you by 12/4/2013 I will be asking for an internal review. Thank you.

Yours faithfully,

S. Rotheram

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

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information owner within the Department who will respond to you direct. 

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expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'JSA Government Gateway'.
I wrote to the DWP on 10/3/2013 and asked :-

"Can a Job Seekers Allowance(JSA) claimant be mandated by a Work Programme Provider or Job Centre Plus(JCP) to open a Government Gateway account? I look forward to hearing from you. Thank You."

You replied with a rather waffley answer that for the most part concerned Universal Jobmatch. I DID NOT ask for information on Universal Jobmatch so therefore this information was irrelevent to my request.

However in amongst your answer you did state this:-

Jobcentre Plus can mandate a JSA claimant to open a "Government Gateway account where they have reasonable access to an Internet Access Device (IAD)."

In turn I asked:-

"Could you now please direct me to the Regulations, Codes or Laws etc that allow Jobcentre Plus to do this, (Mandate Jobseekerst open a Government Gateway account) as you should have done in the first place under the terms of the FoI Act. If this is not possible because of the £600 limit, then most recent regulations and/or guidance will suffice.
Thank You."

By law you should have replied to me by 10/4/2013. I sent you a reminder on that date. You have not replied to me (although the request has been acknowledged). You have not told me what the delay is or how my request is progressing. I am therefore asking for an internal review of the handling of this request.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/js...

Yours faithfully,

S. Rotheram

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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References

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DWP OPD COO FOI Requests, Department for Work and Pensions

1 Attachment

S Rotheram
 
Please see copy of your FoI request attached
 
 
 
 
DWP Freedom of Information Request Team
 
 
 
 
 

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Dear Department for Work and Pensions,
Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'JSA Government Gateway'.

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'JSA Government Gateway'.
I wrote to the DWP on 10/3/2013 and asked :-

"Can a Job Seekers Allowance(JSA) claimant be mandated by a Work Provider or Job Centre Plus(JCP) to open a Government Gateway account? I look forward to hearing from you. Thank You."

You replied with a rather waffley answer that for the most part concerned Universal Jobmatch. I DID NOT ask for information on Universal Jobmatch so therefore this information was irrelevent to my request.

However in amongst your answer you did state this:-

Jobcentre Plus can mandate a JSA claimant to open a "Government Gateway account where they have reasonable access to an Internet Access Device (IAD)."

In turn I asked:-

"Could you now please direct me to the Regulations, Codes or Laws etc that allow Jobcentre Plus to do this, (Mandate Jobseekerst open
a Government Gateway account) as you should have done in the first place under the terms of the FoI Act. If this is not possible because of the £600 limit, then most recent regulations and/or guidance will suffice.

By law you should have replied to me by 10/4/2013. I sent you a reminder on that date. You have not replied to me (although the request has been acknowledged). You have not told me what the delay is or how my request is progressing. I am therefore asking for an internal review of the handling of this request.

Thank you for your prompt response. However you have not told me the reason why you were late in answering this request, neither have I had any sort of apology for your lateness in dealing with it.

Your response does not answer my question which I will repeat : "Can a Job Seekers Allowance(JSA) claimant be mandated by a Work Programme Provider or Job Centre Plus(JCP) to open a Government Gateway account?". You have answered that a Work Programme provider can not; for wich I thank you. Now could you tell me If Job Centre Plus can? A straight yes or no would be nice. If I do not get a satisfactory reply I will be going to the ICO. A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/js...

Yours faithfully,

S. Rotheram

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.

By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 

If your email is a Freedom of Information request you can normally
expect a response within 20 working days.

Should you have any further queries in connection with this request do
please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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References

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DWP OPD COO FOI Requests, Department for Work and Pensions

1 Attachment

Dear S Rotheram
 
Please find attached the reply to your recent Freedom of Information
request, reference number 345 received on 14 April 2013:
 
 
 
Thank you
 
DWP Freedom of Information Team
 
 
 
 

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DWP OPD COO FOI Requests, Department for Work and Pensions

1 Attachment

 
Dear S Rotheram
 
Please find attached the reply to your recent Freedom of Information
request reference number IR 350 received 15 April 2013:
 
 
Thank you
 
DWP Freedom of Information Team
 
 
 
 

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S. Rotheram left an annotation ()

"To add to these previous responses; registering with Government Gateway is not in itself a condition of entitlement for Jobseeker’s Allowance and that there are no regulations specifically relating to claimants signing up for Government Gateway."

"However and as previously stated, Jobcentre Plus Advisers can issue a Jobseeker’s Direction requiring Jobseeker’s Allowance claimants to create a profile and public CV within Universal Jobmatch, where appropriate. As claimants must have a Government Gateway ID and password to log in to Universal Jobmatch we can reasonably expect the claimant to create a Government Gateway account as part of this direction and failure to do so without good reason would result in a benefit sanction being applied."

Don't let them fool you.