Jobcentre Plus telling lies and delaying Subject Access Requests

Name removed 30 November 2012 (Account suspended) made this Freedom of Information request to Department for Work and Pensions

The request was successful.

From: Name removed 30 November 2012 (Account suspended)

28 September 2011

Dear Department for Work and Pensions,

Because of the great difficulty I am having in obtaining copies of
my personal information from Jobcentre Plus, I need to ask whether
the DWP (and therefore Jobcentre Plus also) have an 'arrangement'
with the Information Commissioner's Office, whereby they can
repeatedly and deliberately delay a persons Subject Access Request,
and receive no penalties for doing so at all?

I have just had to send the following email to the Deputy Data
Protection Officer for the Thames Valley Area; who is participating
in these delay tactics.

____________________________________________________________

Dear Ms Alomenu

You refer to ‘our letter dated 15 August 2011’ in your latest
e-mail.

However, you contacted ‘me’ on 16 September 2011 (one month after
the letter you refer to had been written) twice on that same day in
fact, at both 11:29 and 17:30, which appears somewhat odd.

This is no more than a delay tactic and one of many already
exercised by Jobcentre Plus, and having been given Andy Du Gay’s
telephone number to call, it comes as no surprise to me to discover
that it is permanently on voicemail, and when you leave a message,
no one calls you back.

It is also indeed remarkable, that a man who could not make a
management decision all by himself when my letter of 12 July 2011
was received at the Bracknell JCP Office, and one who had also
participated in trying to force me to attend A4E earlier this year
by totally dishonest means, by pretending that I had reached the
point in my JSA Claim when I was eligible to be referred to a
Provider in relation to a programme that was never operational in
the Bracknell Forest, Thames Valley Area at all (Flexible New Deal)
and supporting the fact that I had been told by Patricia Harrison
in her 13 April 2011 letter, that my attendance at a Flexible New
Deal Pre-provision Review appointment was mandatory (when they both
knew that Flexible New Deal was non-operational in my JSA Area)
remains in his publicly funded job (and her in hers.

Clearly Jobcentre Plus appear to pride themselves in telling the
most outrageous lies to Jobseekers, which appear to have the full
approval of their most Senior and Executive Managers.

It is any wonder their employees must sign the Official Secrets
Act?

Yours sincerely

Ms M Jackson

------------------------------------------------------------

I ask this question because more than one SAR I have made to
Jobcentre Plus has been met with delays and lies, with my legal
right to be provided with that information within the 40-day
timescale, as legislated in the Data Protection Act, having been
totally flouted.

Clearly, as with the Rioters (in the recent news), if a person (or
an organisation) continually breaks the law with no real concern
for the consequences, they will only do it again, and again, and
again, if they remain unchallenged (is this not why the rioters
were given such heavy sentences?).

But not so Government Officials it seems.

Jobcentre Plus appear to be doing this in relation to my Subject
Access Requests with alarming regularity, and in consideration of
the blatant dishonesty I was subject to earlier this year (please
read between the two lines above)the abuse handed out to certain
Jobseekers (as in my case) sees no one held accountable for that
dishoest behaviour.

This is why I have to ask this question.

Does Jobcentre Plus (a Government Department) have an
'understanding' with the Information Commissioner's Office (another
Government Department) that they can flout Data Protection
legislation repeatedly, and not be challenged on that repeated
behaviour?

Thank you.

Yours faithfully,

Maxine Jackson

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

28 September 2011

This is an automated confirmation that your request for information has
been received at the DWP Central FoI Team.

We will forward your request to the relevant information owner within the
Department who will respond to you direct. 

Should you also have any further queries in connection with this request
do please contact us.

For further information on the Freedom of Information Act within DWP
please click on the link below.

[1]http://www.dwp.gov.uk/freedom-of-informa...

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Name removed 30 November 2012 (Account suspended) left an annotation ( 7 October 2011)

Quote-marks J Jefferson

You have every right to express your opinion.

Kind Regards

Link to this

Name removed 30 November 2012 (Account suspended) left an annotation ( 7 October 2011)

Quote-marks P.S.

Its livlihood.

Regards

Link to this

Name removed 30 November 2012 (Account suspended) left an annotation ( 7 October 2011)

Quote-marks J. Jefferson

Joined WhatDoTheyKnow in 2011

Send message to J. Jefferson

This person has made no Freedom of Information requests using this site.

This person's 3 annotations

__________________________________________________

I wonder who 'you' can be but you clearly joined just to annotate in relation to me. How sad.

Link to this

J. Jefferson left an annotation ( 7 October 2011)

Quote-marks Thank you for attempting to correct me on the spelling on livelihood. Turns out that we are both wrong. This proves that mistakes can be common and completely innocent. A lesson for you.

Link to this

Name removed 30 November 2012 (Account suspended) left an annotation ( 8 October 2011)

Quote-marks You are indeed correct livelihood is spelled this way thank you or correcting my typing error.

A lesson to you is that there is a great deal of difference between a typing error, than to a series of Bracknell Jobcetre letters sent to me from two managers there, who both falsley claimed that Flexible New Deal was in operation in the Thames Valley Area when they were fully aware (being managers) that it never was in their dishoest attempt to mandate me onto 'new deal' before I was eligible, by those dishoest means.

Why - Andy Dy Gay the Bracknell JCP Manager even lied to me in his 12 August 2011 letter in claiming that a WP02 work programme invitation letter was still unavailable in July 2011, when on this very website the DWP have conirmed that the WP02 letter was available for Jobcentre Advisers to issue to customers from 30 May 2011.

Someone capable of such 'blatant dishonesty' should be dismissed, for gross misconduct in deliberately lying (more than once) to ''customers'' causing them anxiety and distress.

You may consider me 'sad' for looking up your history, but are you not equally sad, if not more so, for looking up the correct spelling of the word livelihood.

A lesson to you Mr Du (sorry) I mean J Jefferson.

I shall not be responding to any more of your inane annotations, at least mine have substance based on the provable truth. Yours 'appear' to be coming from a disgruntled Jobcentre Plus civil servant.

But I may be wrong of course, it has been knonwn.

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Name removed 30 November 2012 (Account suspended) left an annotation ( 8 October 2011)

Quote-marks I apologise for my typing errors in the previous annotation.

Something very different to what I have received from Jobcentre Plus, a Government Organisation.

Not unconnected to other Government Organisations I expect.

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Name removed 30 November 2012 (Account suspended) left an annotation ( 9 October 2011)

Quote-marks Mr/Ms Jefferson.

If your interest is Politics, how unusual that you have only annotated on my FOI requests connected to the DWP.

Please feel free to call me what you like, it makes no difference to me, I have no interest in becoming verbally abusive to you. I do however find your behaviour somewhat odd, to have taken my postings so 'personally' when (I assume) you know absolutely none of the facts that are proven in the documentary evidence that you have not seen and say you are unconnected to these issues in your work.

I am sorry that you have felt the need to disparage me on a Public Website, when you (allegedly) do not even know me or what my situation is; and if your interest really is 'politics', would you not have 'also' annotated on other FOI requests I have made on this site?

This is indeed very sad and wholly transparent.

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From: DWP Adelphi Freedom-of-Information-Request
Department for Work and Pensions

10 October 2011


Attachment FoI 2886 reply.doc
50K Download View as HTML


Dear Ms Jackson,

Please find attached a response to your request.

Yours sincerely,

Central FoI Team
Department for Work and Pensions

show quoted sections

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Maia Bailey left an annotation (14 October 2011)

Quote-marks Dear Ms Jackson

Hang in there and persevere (sp? LOL). I too have substantial evidence concerning refusals to supply DPA information, and evidence of fraud within Benefit Delivery Centres and Caxton House - none of which is being investigated by Ministers or the Ombudsman, despite indicating internal Complaints procedures do not cover the active flouting of the law and the support/referral of my MP. The aim seems to be to call you crazy then make you crazy in an effort to discredit and deflect. If you feel you have a case, perhaps court is a better option.

Good Luck

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Name removed 30 November 2012 (Account suspended) left an annotation (15 October 2011)

Quote-marks Dear Ms Bailey

You have summed the situation up really well regarding 'crazy' ... I worked that one out not so long ago.

Thank you for letting me know that I am not the first.

Kind Regards

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Mr Peterson left an annotation (15 October 2011)

Quote-marks The type of document the DWP have used for their response is not supported for viewing with my browser in HTML version, therefore here is a copy for people, like me, who do not trust the DWP enough to download and open a file they have supplied for fear of malicious content harmful to their computers.

I downloaded it sandboxed therefore it was safely partitioned from the rest of my computer and was easily deleted after reading along with any potential nasties.

______________________________________________________________

Dear Ms Jackson,

Thank you for your Freedom of Information request received on 28 September. You asked

“Because of the great difficulty I am having in obtaining copies of my personal information from Jobcentre Plus, I need to ask whether the DWP (and therefore Jobcentre Plus also) have an 'arrangement' with the Information Commissioner's Office, whereby they can repeatedly and deliberately delay a persons Subject Access Request, and receive no penalties for doing so at all?”

The simple answer to your request is a categorical no.

DWP takes it’s obligations under the Data Protection Act 1998 (the Act) very seriously and we have robust procedures in place to ensure that Subject Access Requests (SARs) are handled promptly and efficiently within the 40 day legal timescale set out in the Act. If further information is required in order to process the SAR, DWP relies on Section 7(3) of the Act ask for further information so that we are satisfied as to the identity of the person making the request and to locate the information which that person wants. The Act states that the 40 day legal timescale is calculated from the point when the additional information is received.

If you have any complaints about the handling of your SAR, please raise these in the first instance with the Data Protection Officer you have been dealing with or via the Jobcentre Plus complaints procedure. A full version of our complaints leaflet is available in PDF format at the weblink below or you can ask for a copy at your nearest Jobcentre Plus office.

http://www.direct.gov.uk/en/Employment/J...

If you still remain dissatisfied with the way DWP has handled your SAR, you may wish to complain to the Information Commissioner, whose contact details and website are available below.

If you have any queries about this letter please contact me quoting the reference number VTR2886.

Yours sincerely,

Central FOI Team

Department for Work and Pensions

________________________________________________________________

For my part I remain unsure whether the DWP's answer to the request 'a categorical no' is referring to:

whether they have an 'arrangement' with the Information Commissioner's Office, whereby they can repeatedly and deliberately delay a persons Subject Access Request,

Or, whether receive no penalties for doing so at all

Or, possibly both?

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robert rymer left an annotation (15 October 2011)

Quote-marks i made a Access Request to jcp about 18 months ago i have still not had what i asked for. it seems jcp dwp dont like it when you want things from a4e or jcp in the end i made a complaint to the ico they were a total let down to! since making the Access Request to jcp strange thing have happend with my claim for jsa my local bdc seem to try and make my life hell at one point i had no jsa for 3 months!! why! they said it was a mistake, ye i new that all sorts of strange things have been happening. i think they are Hilarious. keep asking ? about a4e

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