Dear Department for Work and Pensions,
I would like to make an FOI request for the following information:
1) Could you please provide any up-to-date documents (as in, still currently applicable at today's date of 19/01/14) regarding the complaints procedure for Jobcentre Plus.
2) Could you also provide any up-to-date documents detailing how Jobcentre Plus staff should treat customers.
3) Could you please provide information on how many Jobcentre Plus staff have been dismissed following a complaint made against them personally and how many have been dismissed following a complaint made against the service. If any, could you break this down into figures per year, from 2010 - 2014, clarifying whether the dismissal was as a result of a direct complaint against a staff member or not.
4) Finally, could you please provide the total amount of complaints made against Jobcentre Plus for the same period, 2010 - 2014, broken down into figures per year, and if you have the information, whether the complaints were made against staff or Jobcentre Plus in general.
Mr J Ablett
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Dear J Ablett,
Please find attached DWP response to your recent Freedom of Information
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