Jobcentre Complaint Statistics

Mr Harris made this Freedom of Information request to Department for Work and Pensions

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

For each Jobcentre listed in https://www.whatdotheyknow.com/request/2... please provide recent statistics as follows:

* Number of complaints received
* Number of complaints upheld
* Number of complaints partly upheld
* Number of complaints not upheld
* Number of complaints subsequently upheld by ICE
* Number of complaints subsequently partly upheld by ICE
* Number of complaints subsequently not upheld by ICE
* Number of complaints subsequently upheld by PHSO
* Number of complaints subsequently partly upheld by PHSO
* Number of complaints subsequently not upheld by PHSO

Thank you

Yours faithfully,

Mr Harris

DWP freedom-of-information-requests, Department for Work and Pensions

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Mr Harris
 
Please see copy of your FoI request attached
 
 
 
 
DWP Freedom of Information Request Team
 
 
 

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Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions' handling of my FOI request 'Jobcentre Complaint Statistics'.

I can understand that you might not hold the information I requested centrally. It seems likely to me that the information is held at Group or District level. Please enquire of the appropriate offices and you may be able to satisfy my request easily and for less than £600.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/j...

Yours faithfully,

Mr Harris

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
 
Should you have any further queries in connection with this request do
please contact us.
 
For further information on the Freedom of Information Act within DWP
please click on the link below.
 
[1]http://www.dwp.gov.uk/freedom-of-informa...
 

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References

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1. http://www.dwp.gov.uk/freedom-of-informa...

Operations FOI Requests, Department for Work and Pensions

1 Attachment

Dear Mr Harris
 
Please find attached our response to your request for a review of our
Freedom of Information response Ref. No. 3551. 
 
 
DWP FOI Operations
 

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Anna Smith left an annotation ()

How does the DWP monitor the performance of Jobcentres, if they don't collect these statistics centrally?

I think it's worth trying to get this raised in Parliament.

Mr Harris left an annotation ()

Anna - it depends what you mean by "performance". They do monitor benefit "off flow" performance.