Jobcentre Complaint Statistics
Dear Department for Work and Pensions,
For each Jobcentre listed in https://www.whatdotheyknow.com/request/2... please provide recent statistics as follows:
* Number of complaints received
* Number of complaints upheld
* Number of complaints partly upheld
* Number of complaints not upheld
* Number of complaints subsequently upheld by ICE
* Number of complaints subsequently partly upheld by ICE
* Number of complaints subsequently not upheld by ICE
* Number of complaints subsequently upheld by PHSO
* Number of complaints subsequently partly upheld by PHSO
* Number of complaints subsequently not upheld by PHSO
Thank you
Yours faithfully,
Mr Harris
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Mr Harris
Please see copy of your FoI request attached
DWP Freedom of Information Request Team
Dear Department for Work and Pensions,
Please pass this on to the person who conducts Freedom of Information reviews.
I am writing to request an internal review of Department for Work and Pensions' handling of my FOI request 'Jobcentre Complaint Statistics'.
I can understand that you might not hold the information I requested centrally. It seems likely to me that the information is held at Group or District level. Please enquire of the appropriate offices and you may be able to satisfy my request easily and for less than £600.
A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/j...
Yours faithfully,
Mr Harris
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
[1]http://www.dwp.gov.uk/freedom-of-informa...
References
Visible links
1. http://www.dwp.gov.uk/freedom-of-informa...
Dear Mr Harris
Please find attached our response to your request for a review of our
Freedom of Information response Ref. No. 3551.
DWP FOI Operations
Mr Harris left an annotation ()
Anna - it depends what you mean by "performance". They do monitor benefit "off flow" performance.
J Roberts left an annotation ()
Complaints about Jobcentre Plus received by the PHSO available here:
'Complaints about UK Government Departments and other Public Organisations 2020-21'
https://www.ombudsman.org.uk/sites/defau...
'Complaints about UK Government Departments and other Public Organisations 2019-20 '
https://www.ombudsman.org.uk/sites/defau...
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Anna Smith left an annotation ()
How does the DWP monitor the performance of Jobcentres, if they don't collect these statistics centrally?
I think it's worth trying to get this raised in Parliament.