Dear Sir or Madam,
Can a direct number be called a direct number if you cannot speak directly to the person in that department.
The service on the 08456088580 number to request information about the processing of a Job Seekers Claim is manned by telephone answering staff who cannot communicate with the processing team to whom you need to speak to.
That is if you are fortunate enough to get to speak with one of them. It has taken me since 9am this morning to get through only to be told that they cannot help.
I was informed by the same person that due to the high number of job seekers it has caused long delays in payments.
I would like to make a suggestion. Why does the department not employ someone from the job seekers desperate for work.
I for one would be happy to apply.
Dear Ms O'Neill
Thank-you for your correspondence received today.
Unfortunately we do not hold the information you have requested in our
office, however I have today passed along your question to Mark Atkinson
at Job Centre Plus in Guildford.
Mark will ensure that your query reaches the correct department who will
respond directly to you in due course.
Please do not hesitate to contact me if you need anything further, my
details are below.
Senior Policy Officer
Stakeholder Advisory Panel (SAP) Secretariat
Strategy Connect Team
Government Office for the South East
Ground Floor, Bridge House
1 Walnut Tree Close
Tel: 01483 882303
Fax: 01483 882284
>>> sheila oneill <[FOI #12728 email]> 01 June 2009
Dear Sir or Madam,
Can a direct number be called a direct number if you cannot speak
directly to the person in that department.
The service on the 08456088580 number to request information about
the processing of a Job Seekers Claim is manned by telephone
answering staff who cannot communicate with the processing team to
whom you need to speak to. That is if you are fortunate enough to
get to speak with one of them. It has taken me since 9am this
morning to get through only to be told that they cannot help.
I was informed by the same person that due to the high number of
job seekers it has caused long delays in payments.
I would like to make a suggestion. Why does the department not
employ someone from the job seekers desperate for work. I for one
would be happy to apply.
Thank you for your email regarding the service that you have received
from Jobcentre Plus, which has been forwarded to me and I apologise in
advance for the service that you have received. In order to escalate
your enquiry with the appropriate people, could you please let me know
where you live and if possible your national insurance number? We have
different sites dealing with benefit claims based on where the person
The number that you have quoted in your email is our our Social Fund
telephone number which takes enquiries from all over the South East of
England and is possibly why you could not get the help that you were
Thank you in anticipation for your help.
Dear Reeves Heather JCP GUILDFORD RANGER HOUSE,
Thank you for your reply.
The general number is one given to everyone in this area (East/West Sussex).
Employees of job centre plus also feel frustrated for clients who cannot get information regarding their claims.
My enquiry was finally sorted out following 2 emails to the processing team from my local job centre plus.
The delay in speaking with the processing department meant my benefit was 6 days late which caused hardship.
I would like to see clients given more consideration and better communication.
After all no-one likes being out of work, the financial hardship when benefits ARE being paid is quite difficult to cope with without the added burden of money being stopped or delayed without explanation.
It also came at a time that I was having to bury the father of my children (separated) and being refused a funeral payment because he had a live in carer/partner for 6 months. This person wanted nothing to do with the funeral arrangements, there was no-one else to take responsibility and my sons were too young to apply. Yet I was refused payment on behalf of my sons.
It caused a lot of distress to my sons, especially with the difficulties with my job seekers in arranging some flowers and travel etc
Thank you again for your reply.
Dear Sir or Madam,
Just as I emailed you to say my job seekers finally arrived 6 days late. I find that today when due again, it did not go into my bank account.
This has created further charges on my account for non payment of direct debits.
It also means my phone being cut off including my internet usage which will restrict my job search. Also my tv licence not being paid.
I rung the processing office again in Worthing to speak again with the same man Graham who I spoke to last week. Again could not speak with the processing office but he did manage to inform me that the payment was activated yesterday 11th June. (Payment not clearing until next Tuesday, with no promises)
Should have been done on Tuesday for payment today Friday 12th June.
He again informed me that the reason for late payment was the over load of people claiming Job Seekers.
This does not help me already on poverty line trying to feed two teenage sons at college with bills to pay and charges being made on my bank account.
I have been forwarded you recent enquiry. Apologies if your enquiry has
already been resolved.
Please telephone me on the number given below and I will do my best to
resolve your enquiry.
If you would rather email back please provide your National Insurance
number as I will need it to locate your benefit details.
2nd Floor Heron House
St Leonards On Sea
TEL: 01424 452173
VPN: 7 8533 2173
FAX: 7 8533 2001
Courier: Hastings JCP
This document is strictly confidential and is intended for use by the
addressee. If you are not the intended recipient, any disclosure,
copying, distribution or other action taken in reliance of the information
contained in this email is strictly prohibited. Any views expressed by
the sender of this message are not necessarily those of the Department for
Work and Pensions. If you have received this transmission in error,
please use the reply function to tell us and then permanently delete what
you have received.
Please note: Incoming and outgoing email messages are routinely monitored
for compliance with our policy on the use of electronic communications.
Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.