Dear Department for Work and Pensions,
I would like to know the below information:
Number of complaints received about the Job Centre in Dod Street, Poplar, London over the last 2 years in relation to both staff members and service (unless they are considered one in the same)
I would like to know how the recruitment of 'Advisors' is undertaken? Are applications for posts internally vetted before interviews and offers? Or are applications vetted outside of this Job Centre before being passed back to Poplar?
Number of cases known in relation to the recruitment of staff either Advisors or otherwise where 'nepotism' has taken place?
Whether there is/has been a policy to review recruitment of Advisors by DWP (external of Job Centre Poplar)?
The ratio of staff recruited directly through employee referral?
What is the 'Essential' criteria on a Job Centre Advisor role Job Description?
Number of investigations undertaken with regards to actions that may have or have resulted in gross misconduct?
Do you engage in or consider 'mystery shop' or similar with regards to service auditing?
Is there a rationale behind why the official language at the Job Centre seems to be Bengali?
If there is an internal scoring system of Job Centres nationwide, can you please provide the results for the last year along with the criterion?
A copy of a Job Description for an Advisor as well please
This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct.
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.
Dear DWP freedom-of-information-requests,
How much longer will I have to wait for a reply. It is well overdue.