JCP Service Delivery Framework

The request was successful.

Dear Department for Work and Pensions,
I would be grateful if you would please provide the most recent version of the Jobcentre Plus Service Delivery Framework referred to in the National Audit Office 2021 report on 'Employment support'.

Yours faithfully,

Dan Finn

DWP freedom-of-information-requests, Department for Work and Pensions

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been received by the DWP FOI mailbox.
 
If your email is a valid Freedom of Information request, as per Section 8
of the FOI Act 2000, you can normally expect a response within 20 working
days.
 
Please note that email FOI responses will be issued from
[1][email address]
 
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request please
contact us.
 
Information on the Department for Work and Pensions can be accessed on
gov.uk here - [2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

2 Attachments

Dear Dan Finn,

I am writing in response to your request for information, received 17th
December.

Yours sincerely,

DWP Central FoI Team

J Roberts left an annotation ()

'Ensure all Work Coaches know where to find and are following the latest information in the Spotlight on mandatory appointments which includes booking, rebooking and fail to attend instructions.' (p10)

Anyone wondering what Spotlights are, here are a few:

Spotlight on: appointment booking

https://www.whatdotheyknow.com/request/7...

Spotlight on: Sanction Assurance Framework 

https://www.whatdotheyknow.com/request/7...

Spotlight on: First commitments by phone appointment

https://mrfrankzola.files.wordpress.com/...