ITOM, ITSM and Security software questions

Andrew Redman made this Freedom of Information request to Mersey Care NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Response to this request is long overdue. By law, under all circumstances, Mersey Care NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear Mersey Care NHS Foundation Trust,

Would you be kind enough to let me know the answers to the following questions?

Which Helpdesk tool does the IT department use for managing tickets?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Which software does the IT department use for performance monitoring of servers and infrastructure?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Does the Trust have any solution in place to help with the management of power useage within the PC estate?
Which tool is in use?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost?

I look forward to your reply and I thank you in advance.

Yours faithfully,

Andrew Redman

FOI (MCT), Mersey Care NHS Foundation Trust

Dear Andrew,

Thank you for your recent Freedom of Information request which has been received and a response is being co-ordinated. Your reference number is FOI 23-606.

The Freedom of Information Act 2000 allows 20 working days for the Trust to respond and the deadline for your request is 18/01/2024. In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please email us at [email address], quoting the reference number above.

Regards,

Catherine Draper
Information Governance Office
Information Governance Team
Mersey Care NHS Foundation Trust

[email address]
www.merseycare.nhs.uk

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FOI (MCT), Mersey Care NHS Foundation Trust

1 Attachment

Dear Mr Redman

Thank you for your recent request under the Freedom of Information Act 2000. Please find attached the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at: https://www.surveymonkey.co.uk/r/X3VQY5J.

Thank you.

Regards

The FOI Team
Mersey Care NHS Foundation Trust
[email address]
www.merseycare.nhs.uk

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