ITOM, ITSM and Security software questions

Andrew Redman made this Freedom of Information request to Wirral University Teaching Hospital NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Wirral University Teaching Hospital NHS Foundation Trust,

Would you be kind enough to let me know the answers to the following questions?

Which Helpdesk tool does the IT department use for managing tickets?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Which software does the IT department use for performance monitoring of servers and infrastructure?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Does the Trust have any solution in place to help with the management of power useage within the PC estate?
Which tool is in use?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?

Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost?

I look forward to your reply and I thank you in advance.

Yours faithfully,

Andrew Redman

ACCESSTOINFORMATIONOFFICE (WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST), Wirral University Teaching Hospital NHS Foundation Trust

6 Attachments

Our Ref :              LLB/LG/JT/Access.86311-01-24

 

 

Dear Mr Redman,

 

 

May we offer our sincere apologies for the delay you have experienced in
receiving an acknowledgement for this information.

 

Your request is being processed and hopefully our full and final response
will be with you shortly

 

 

 

                                                                                                                                                               

Yours sincerely

 

Jan Taylor

Freedom of Information Support Officer

 

Sent by Jan Taylor (Mrs) on behalf of Lynsey Booth

Head of Information Governance & Records Management

Data Protection Officer and Copyright Lead

Information Governance Department

 

Direct dial: 0151 604 7120

Internal extension: 8477

Email [1][Wirral University Teaching Hospital NHS Foundation Trust request email]

Normal Office Hours: Monday to Friday 8.30am to 5pm

 

[2][IMG]

 

P Consider the Environment/Save Paper - Do you really need to print this
e-mail?

 

The information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000. Unless the
information is legally exempt from disclosure, the confidentiality of this
e-mail and your reply cannot be guaranteed. Any views or opinions
presented are solely those of the author and do not necessarily represent
those of Wirral University Teaching Hospital. If you are not the intended
recipient, be advised that you have received this e-mail in error and that
any use, dissemination, forwarding, printing or copying of this email is
strictly prohibited. If you have received this e-mail in error please
notify the sender.

 

[3]Rainbow[4]Logo Description automatically generated

 

 

show quoted sections

ACCESSTOINFORMATIONOFFICE (WIRRAL UNIVERSITY TEACHING HOSPITAL NHS FOUNDATION TRUST), Wirral University Teaching Hospital NHS Foundation Trust

7 Attachments

Our Ref :              LLB/LG/JT/Access.86311-01-24

Dear Mr Redman,

                                                  

Please find attached our response to your recent request for information
in accordance with the Freedom of Information Act.

We also would like to offer our sincere apologies again for the delay you
have experienced in receiving this information.

Yours sincerely

Jan Taylor

Freedom of Information Support Officer

Sent by Jan Taylor (Mrs) on behalf of Lynsey Booth

Head of Information Governance & Records Management

Data Protection Officer and Copyright Lead

Information Governance Department

Direct dial: 0151 604 7120

Internal extension: 8477

Email [1][Wirral University Teaching Hospital NHS Foundation Trust request
email]

Normal Office Hours: Monday to Friday 8.30am to 5pm

[2][IMG]

P Consider the Environment/Save Paper - Do you really need to print this
e-mail?

The information contained in this e-mail may be subject to public
disclosure under the Freedom of Information Act 2000. Unless the
information is legally exempt from disclosure, the confidentiality of this
e-mail and your reply cannot be guaranteed. Any views or opinions
presented are solely those of the author and do not necessarily represent
those of Wirral University Teaching Hospital. If you are not the intended
recipient, be advised that you have received this e-mail in error and that
any use, dissemination, forwarding, printing or copying of this email is
strictly prohibited. If you have received this e-mail in error please
notify the sender.

RainbowLogo Description automatically generated

show quoted sections