ITOM, ITSM and Security software questions
Andrew Redman made this Freedom of Information request to Nottingham University Hospitals NHS Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.
Dear Nottingham University Hospitals NHS Trust,
Would you be kind enough to let me know the answers to the following questions?
Which Helpdesk tool does the IT department use for managing tickets?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Which software does the IT department use for performance monitoring of servers and infrastructure?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Which endpoint management tool does the IT department use for managing computers/laptops/mobile devices/servers etc?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Does the Trust have any solution in place to help with the management of power useage within the PC estate?
Which tool is in use?
When was the tool purchased?
When is the existing contract due to end?
When does the trust intend to review the solution with a view to potential replacement?
Can you please let me know who is responsible for this solution?
Lastly, as this is a matter of public record and is attainable in your spend reports, can you please confirm roughly how much each of the above solutions cost?
I look forward to your reply and I thank you in advance.
Yours faithfully,
Andrew Redman
Dear Andrew Redman
Thank you for your request for information about security software. Your request was received on 20/12/2023 and we are dealing with it under the terms of the Freedom of Information Act 2000.
Nottingham University Hospitals NHS Trust (NUH) came into being on 1st April 2006 and assumed responsibility for the services provided by both the Queen's Medical Centre (QMC) and Nottingham City Hospital NHS Trust (NCH).
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Yours sincerely,
Information Governance Officer
Information Governance Team
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Nottingham University Hospitals NHS Trust
City Hospital campus | Hucknall Road | Nottingham | NG5 1PB | Tel: 0115 969 1169
QMC campus | Derby Road | Nottingham | NG7 2UH | Tel: 0115 924 9924
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Tracking ID: 6cbb9202-11bc-4b57-8b51-7fcef41394da
Date and Time : Thu Dec 21 07:38:40 2023
Dear Recipient,
REF: DR319GR (FOI) - FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST
I am writing in response to your correspondence dated 20.12.2023
requesting information under the Freedom of Information Act 2000.
Your request for information has now been considered. The Trust's response
is provided in the attached document.
Kind regards,
Grace Renton
Data Protection & Security Co-ordinator (Apprentice)
Nottingham University Hospitals NHS Trust
Data Protection Office, Digital and Information
Queen’s Medical Centre Campus
Nottingham
NG7 2UH
Telephone: (0115) 924 9924 ext: 87566
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