IT Systems Used by Adults and Childrens Services

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Dear Highland Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Childrens Services:

Q1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

Q2. For each system identified in Q1 please could you let us know how many users their are?

Q3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Supplier
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson

Highland Council

Case Ref: HC0226-6686  
Dear Ms Pearson, 
We acknowledge receipt of your request for information under the
FOI legislation received on 17/01/2020.
Subject: 
IT Systems Used by Adults and Childrens Services
Request Detail:
I am writing to you under the Freedom of Information Act 2000 to request
the following information. Please could you provide answers the following
questions in Microsoft Excel format with one worksheet for Adults Service
and one Childrens Services: Q1. Which IT systems are used in the
department specifically to provide core case management systems and any
other supporting software holding information on individuals supported by
your adults/children care services? For example, document management, RAS
etc. Please provide name of system, supplier and type. e.g core case
management system, electronic document management etc. Q2. For each system
identified in Q1 please could you let us know how many users their are?
Q3. For each system identified in Q1 please could you let us know when
each of these systems were first implemented and how much has been spent
on them each year for the last 5 years? Please breakdown the total cost of
each into licence fees, annual support, professional services (training,
implementation, consulting etc). Q4. For each system identified in Q1
please could you let us know what the length of the current contract is
and the date the contract ends? Please could you provide the answers to
these questions above in Microsoft Excel format with a separate worksheet
for Adults and Childrens, please could you use the following Row titles
and a Column for each system? (happy to provide a template as below if
required). System Name Supplier Type of System Number of Users System Go
Live Date Length of Current Contract (years) Current Contract End Date Yr1
(FY2015/16) Licence Fee Yr1 (FY2015/16) Professional Services Yr1
(FY2015/16) Support and maintenance Yr2 (FY2016/17) Licence Fee Yr2
(FY2016/17) Professional Services Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee Yr3 (FY2017/18) Professional Services Yr3
(FY2017/18) Support and maintenance Yr4 (FY2018/19) Licence Fee Yr4
(FY2018/19) Professional Services Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee Yr5 (FY2019/20) Professional Services Yr5
(FY2019/20) Support and maintenance
The Highland Council will endeavour to respond within the legislative time
scale of 20 working days from date of receipt unless further clarification
of your request is required.
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Yours Sincerely,
The Highland Council
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Mura h-eil na beachdan a tha air an cur an cèill sa phost-d seo a'
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fhèin a chuir air falbh e a tha iad, is chan eil iad an-còmhnaidh a'
riochdachadh beachdan na Comhairle, no buidhnean buntainneach, agus chan
eil am post-d seo na phàirt de chunnradh sam bith mura h-eil sin air
innse.

Listening * Open * Valuing * Improving * Supporting * Partnering * Delivering
Èisteachd * Fosgailte * Luach * Leasachadh * Taic * Com-pàirteachas *
Lìbhrigeadh

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Good Afternoon,

 

Please find attached the response to your request for information under
the Freedom of Information (Scotland) Act 2002.

 

Regards

 

Care and Learning

The Highland Council

 

 

 

Unless related to the business of The Highland Council, the views or
opinions expressed within this e-mail are those of the sender and do not
necessarily reflect those of The Highland Council, or associated bodies,
nor does this e-mail form part of any contract unless so stated.
Mura h-eil na beachdan a tha air an cur an cèill sa phost-d seo a'
buntainn ri gnothachas Chomhairle na Gàidhealtachd, 's ann leis an neach
fhèin a chuir air falbh e a tha iad, is chan eil iad an-còmhnaidh a'
riochdachadh beachdan na Comhairle, no buidhnean buntainneach, agus chan
eil am post-d seo na phàirt de chunnradh sam bith mura h-eil sin air
innse.

Listening * Open * Valuing * Improving * Supporting * Partnering * Delivering
Èisteachd * Fosgailte * Luach * Leasachadh * Taic * Com-pàirteachas *
Lìbhrigeadh