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IT Systems Used by Adults and Childrens Services

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Dear Hampshire County Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Childrens Services:

Q1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

Q2. For each system identified in Q1 please could you let us know how many users their are?

Q3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Supplier
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson

Adult Services Complaints, Hampshire County Council

Dear Ms Pearson  

 

Hampshire County Council received your request on 17 January 2020 and will
send a response within the 20 working days allowed in the Freedom of
Information Act.

 

Regards

 

Jane Broughton

Customer Care Team
Adults’ Health and Care

Hampshire County Council

3^rd Floor, EII Court West

The Castle, Winchester

SO23 8UQ

 

Telephone 01962 832129
Fax 01962 834500

 

My normal working days are: Tuesday, Wednesday, Thursday and Friday

 

Email: [1][email address]

Adult Services’ Referrals and Enquires: 0300 555 1386

Hampshire’s Out of Hours Service 0300 555 1373

This email is confidential and privileged. If you are not the intended
recipient please accept our apologies; please do not disclose, copy or
distribute information in this email or take any action in reliance on its
contents: to do so is strictly prohibited and may be unlawful. Please
inform us that this message has gone astray before deleting it.  Thank you
for your co-operation

 

References

Visible links
1. mailto:[email address]

Adult Services Complaints, Hampshire County Council

Dear Ms. Pearson,

 

With reference to your Freedom of Information Request received by
Hampshire County Council on the  17^th January, 2020.  This email is to
advise you that we are currently experiencing a large volume of requests,
which unfortunately is leading some responses being replied to outside the
required timescale.

 

Please be assured that we will provide a response shortly, and hopefully
within 10 working days.

 

We are very sorry for any inconvenience this may have caused you.

 

 

Yours sincerely

 

Kim Harris

 

Customer Care Team

Adults’ Health and Care

Elizabeth II Court West – 3^rd Floor

The Castle

Winchester

SO23 8UQ

Telephone  01962 832 129

Courier Route CA02 

 

 

From: Adult Services Complaints
Sent: 22 January 2020 08:40
To: '[FOI #635663 email]'
<[FOI #635663 email]>
Subject: Freedom of Information Request - 17004 - White

 

Dear Ms Pearson

 

Hampshire County Council received your request on 17 January 2020 and will
send a response within the 20 working days allowed in the Freedom of
Information Act.

 

Regards

 

Jane Broughton

Customer Care Team
Adults’ Health and Care

Hampshire County Council

3^rd Floor, EII Court West

The Castle, Winchester

SO23 8UQ

 

Telephone 01962 832129
Fax 01962 834500

 

My normal working days are: Tuesday, Wednesday, Thursday and Friday

 

Email: [1][email address]

Adult Services’ Referrals and Enquires: 0300 555 1386

Hampshire’s Out of Hours Service 0300 555 1373

This email is confidential and privileged. If you are not the intended
recipient please accept our apologies; please do not disclose, copy or
distribute information in this email or take any action in reliance on its
contents: to do so is strictly prohibited and may be unlawful. Please
inform us that this message has gone astray before deleting it. Thank you
for your co-operation

 

References

Visible links
1. mailto:[email address]

Adult Services Complaints, Hampshire County Council

Good morning, I am sorry that we have not been able to provide you with a
full response within the expected deadline. This is due to unprecedented
pressure on the services involved as a result of the COVID-19 pandemic. I
will provide you with a response as soon as I am able but I would be
grateful if you could confirm that the information is still required.  If
I have not heard from you by the beginning of next week I will assume the
information is no longer required.

Many thanks for your continued patience.

 

 

Rob Drew
Customer Care Lead
Adults’ Health and Care, Hampshire County Council
Elizabeth II Court West - 3rd Floor
The Castle
Winchester
SO23 8UQ
Telephone 01962 832129 or 07721 128593

 

[1]Connect to Support Hampshire

Get support, Get advice, Get Connected

 

Adults' Health and Care Referrals and Enquiries 0300 555 1386
Hampshire's Out of Hours Service 0300 555 1373

 

From: Adult Services Complaints <[email address]>
Sent: 26 February 2020 10:49
To: '[FOI #635663 email]'
<[FOI #635663 email]>
Subject: Freedom of Information Request - 17004 - White - Update

 

Dear Ms. Pearson,

 

With reference to your Freedom of Information Request received by
Hampshire County Council on the  17^th January, 2020.  This email is to
advise you that we are currently experiencing a large volume of requests,
which unfortunately is leading some responses being replied to outside the
required timescale.

 

Please be assured that we will provide a response shortly, and hopefully
within 10 working days.

 

We are very sorry for any inconvenience this may have caused you.

 

 

Yours sincerely

 

Kim Harris

 

Customer Care Team

Adults’ Health and Care

Elizabeth II Court West – 3^rd Floor

The Castle

Winchester

SO23 8UQ

Telephone  01962 832 129

Courier Route CA02 

 

 

From: Adult Services Complaints
Sent: 22 January 2020 08:40
To: '[FOI #635663 email]'
<[2][FOI #635663 email]>
Subject: Freedom of Information Request - 17004 - White

 

Dear Ms Pearson

 

Hampshire County Council received your request on 17 January 2020 and will
send a response within the 20 working days allowed in the Freedom of
Information Act.

 

Regards

 

Jane Broughton

Customer Care Team
Adults’ Health and Care

Hampshire County Council

3^rd Floor, EII Court West

The Castle, Winchester

SO23 8UQ

 

Telephone 01962 832129
Fax 01962 834500

 

My normal working days are: Tuesday, Wednesday, Thursday and Friday

 

Email: [3][email address]

Adult Services’ Referrals and Enquires: 0300 555 1386

Hampshire’s Out of Hours Service 0300 555 1373

This email is confidential and privileged. If you are not the intended
recipient please accept our apologies; please do not disclose, copy or
distribute information in this email or take any action in reliance on its
contents: to do so is strictly prohibited and may be unlawful. Please
inform us that this message has gone astray before deleting it. Thank you
for your co-operation

 

References

Visible links
1. http://www.connecttosupporthampshire.org...
2. mailto:[FOI #635663 email]
3. mailto:[email address]

We don't know whether the most recent response to this request contains information or not – if you are Craig White please sign in and let everyone know.