IT Systems Used by Adults and Childrens Services

Craig White made this Freedom of Information request to Norfolk County Council as part of a batch sent to 163 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Norfolk County Council.

Dear Norfolk County Council,

I am writing to you under the Freedom of Information Act 2000 to request the following information.

Please could you provide answers the following questions in Microsoft Excel format with one worksheet for Adults Service and one Childrens Services:

Q1. Which IT systems are used in the department specifically to provide core case management systems and any other supporting software holding information on individuals supported by your adults/children care services? For example, document management, RAS etc. Please provide name of system, supplier and type. e.g core case management system, electronic document management etc.

Q2. For each system identified in Q1 please could you let us know how many users their are?

Q3. For each system identified in Q1 please could you let us know when each of these systems were first implemented and how much has been spent on them each year for the last 5 years? Please breakdown the total cost of each into licence fees, annual support, professional services (training, implementation, consulting etc).

Q4. For each system identified in Q1 please could you let us know what the length of the current contract is and the date the contract ends?

Please could you provide the answers to these questions above in Microsoft Excel format with a separate worksheet for Adults and Childrens, please could you use the following Row titles and a Column for each system? (happy to provide a template as below if required).

System Name
Type of System
Number of Users
System Go Live Date
Length of Current Contract (years)
Current Contract End Date
Yr1 (FY2015/16) Licence Fee
Yr1 (FY2015/16) Professional Services
Yr1 (FY2015/16) Support and maintenance
Yr2 (FY2016/17) Licence Fee
Yr2 (FY2016/17) Professional Services
Yr2 (FY2016/17) Support and maintenance
Yr3 (FY2017/18) Licence Fee
Yr3 (FY2017/18) Professional Services
Yr3 (FY2017/18) Support and maintenance
Yr4 (FY2018/19) Licence Fee
Yr4 (FY2018/19) Professional Services
Yr4 (FY2018/19) Support and maintenance
Yr5 (FY2019/20) Licence Fee
Yr5 (FY2019/20) Professional Services
Yr5 (FY2019/20) Support and maintenance

Please let me know if you need any clarification.

I look forward to receiving your response.

Yours faithfully,

Michelle Pearson

Freedom of Information, Norfolk County Council

Good Morning,

Freedom of Information Act 2000 – Information Request ENQ-388235-X0H0P7

Thank you for your request for information under the Freedom of Information Act 2000 received on 17 January 2020.

We have up to 20 working days in which to deal with your request. If we require clarification regarding your request, we will contact you to explain this. The 20 working day period will then start from the day that we receive your clarification.

You will also be informed in advance if there is a charge for supplying copies of the information.

Please also be aware that, if the requested information contains references to any third parties, we may need to consult these individuals about the release of their personal data before making a decision whether or not to release the information to you.

We will also provide an explanation if any information is not released to you.

Should you have any queries regarding your request, please contact the team by email [email address] or by telephone 01603 222661.

Yours sincerely,

Sarah Cooper, Business Support Assistant
Information Compliance Team
Dept: 01603 222661
Bay 7-9, Ground Floor, County Hall, Norwich

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Freedom of Information, Norfolk County Council

Dear Ms Pearson
Freedom of Information Request ENQ-388235-X0H0P7
I refer to your request for information dated 17 January 2020.
You asked for:
•       Information regarding the IT system contracts for Adults Social
Services and Children’s Services.
Your request has been considered and is refused.  In accordance with the
Freedom of Information Act 2000 (the Act), this letter acts as a Refusal
Section 22(1) of the Act provides an exemption for release of information
if it is intended for future publication.
Reason why the exemption applies
The exemption applies for the following reasons:
The information that you have requested relates to contracts that Norfolk
County Council procures through its formal procurement process. When this
service next goes out for tender, the information that you request will be
freely and publicly available on the Official Journal of the European
Union (OJEU) by way of a Contract Notice and an Award Notice and/or on
Contracts Finder.  Information about when the contract will be due for
retendering can be found on the County Council website:
Public Interest Test Reasons
The Council has considered whether the public interest in maintaining this
exemption is outweighed by the public interest in disclosure.
This Council has considered the following reasons in favour of disclosure:
•       Promoting accountability and transparency by public authorities
for decisions taken by them.
•       Promoting accountability and transparency in the spending of
public money, whether realised or planned.
Set against this is the fact that this information is held with a view to
its future publication upon retendering of the service. The information
will be published in the Official Journal of the European Union (OJEU) by
way of a Contract Notice and an Award Notice once the contract is
tendered. This is a statutory requirement. To release the information now
would involve additional work for the council and divert funds away from
statutory functions of the Council.
On balance the Council considers that the public interest in maintaining
the exemption outweighs the public interest in disclosure
We have a competitive tender process and do not accept direct marketing.
If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:
[2][email address]
or Information Compliance Team
Room 043
County Hall
Martineau Lane
An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".
If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at[3]: for advice on how to report a
concern.  Or you can write to them at:
First Contact Team
Information Commissioner's Office
Wycliffe House
Water Lane, Wilmslow
Yours sincerely
Bev Whittaker, Information Compliance Officer 
Information Management 
Tel: 01603 638017 | Dept: 01603 222661
Bays 7,8 & 9, Ground Floor, South Wing, County Hall, Martineau Lane,

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