IT Support Services
Dear Trowbridge Town Council,
Please pass this on to the person who conducts Freedom of Information requests.
I would like to request the following breakdown of the Council's hardware maintenance and costs:
A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?
I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
Yours faithfully,
John Wicker
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Date: Thu, 26 Jan 2012 11:43:40 +0000
From: John Wicker <[FOI #102967 email]>
To: FOI requests at Trowbridge Town Council <[Trowbridge Town Council request email]>
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Subject: Freedom of Information request - IT Support Services
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Sent request to Trowbridge Town Council again, using a new contact address.
Dear Mr Wicker
I have today received your freedom of information request and would like
to clarify your requirements prior to assembling the full response.
Trowbridge Town Council is only a Town Council, responsible for a small
range of services and with a budget of less than £2milllion per annum.
We only have staff based at three locations, the Civic Hall, Museum and
Longfield Community Centre.
Would you please therefore reply confirming that you still require the
information you have requested.
Regards
Lance Allan BSc MILCM
Town Clerk
E: [1][email address]
T: 01225 765072
Trowbridge Town Council has moved
The Civic Centre
St Stephen’s Place
TROWBRIDGE BA14 8AH
Trowbridge Town Council
For full details of what’s on, in and around the COUNTY TOWN, visit
[2]www.trowbridge.gov.uk
The information contained on this email and any attachments are
confidential and may be legally privileged, if the message is not
addressed to you, please delete it. Trowbridge Town Council would be
grateful, that if you are an unauthorised recipient, you advise the sender
of this error in transmission. The contents may not represent the views of
Trowbridge Town Council. It is intended solely for the addressee, access
to this email by anyone else is unauthorised. Any disclosure, copying,
distribution or any other action taken, or omitted to be taken in reliance
on it, is prohibited and may be unlawful. Trowbridge Town Council takes
steps to prevent the transmission of electronic viruses but responsibility
for screening incoming messages and the risk of such transmission lies
with the recipient.
Trowbridge Town Council may be contacted on tel. 01225-765072, email
[3][Trowbridge Town Council request email]
References
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1. mailto:[email address]
2. http://www.trowbridge.gov.uk/
3. mailto:[Trowbridge Town Council request email]
Please find the information you requested below:
Q. Please pass this on to the person who conducts Freedom of
Information requests.
A. I am responsible for dealing with Freedom of Information Requests.
My name is Lance Allan and I am the Town Clerk.
I would like to request the following breakdown of the Council's
hardware maintenance and costs:
Q. A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts;
Description Qty
Lenovo PC Synergy Saerver/Client 1 1
ELO 19" Touch Screen Monitor 2
Synergy Navigator Joystick + PSU 1
Keyboard 1
Mouse 1
Hyundai 22" Monitor 12
Samsung LCD Monitor 46" 1
Synetics PC 232 Interface 2
Synetics Pelco D Interface 1
Synetics Meyertech Interface 1
Synetics Mark Mercer Interface 1
Synetics Encoder 4
Synetics Primary Storage Node 1
HP Procurve 24 Port Ethernet Switch 1
Vista colour Quad unit 4
Wharton Clock Unit 1
Synetics VOL 8 Text Overlay Unit 1
Synetics 64 x 32 Matrix 1
Talking Camera Mic and Unit 1
Talking Camera Reciever 1
Receiving antenna (roof of shires) 1
Receiving digital antenna (cam 25) 1
Air con cassette unit Above doorway 1
Air con fan unit 1
Operators chair 1
Spare Operators chair (unused) 1
Cameras X32 zoom 32
Q. As well as the cost and duration of said contracts, with
start and end
dates and service level associated with the equipment.
A. The cost of these contracts is commercially confidential and
is therefore not available to a correspondent under a Freedom of
Information request.
Karl and Bill to provide start and end dates and service levels.
Annually we receive a 2 six month cleans, inspection and readjustment’s to
each camera. All other works are based on a failure and cost quote basis.
Annually Maintenance by provider: April 1^st each year
Provider:
Select Electrics Ltd
10 Derry Road
Ashton
Bristol
BS3 3JX
Tel: 0117 963 1888
Email: [email address]
Q. Could you also supply the names of the suppliers of aforementioned
support
Services?
A:
ICT: RFL Communications PLC
RFL IT Connect 17, Avon Way
Langley Park
Chippenham
Wiltshire
SN15 1GG
Reg No: 3208975
VAT No: GB 6671 326 2
CCTV Equipment provider: Synetics
Synectic Systems Group Ltd
Security Networks
Synectics House
3-4 Broadfield Close
Sheffield
S8 0XN
Tel: 0114 255 2509
Fax: 0114 258 2050
Email: [email address]
Q. I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.
A. The Head of Direct Services Mr Bill Austin is responsible
for these.
Lance Allan BSc MILCM
Town Clerk
E: [1][email address]
T: 01225 765072
Trowbridge Town Council has moved
The Civic Centre
St Stephen’s Place
TROWBRIDGE BA14 8AH
Trowbridge Town Council
For full details of what’s on, in and around the COUNTY TOWN, visit
[2]www.trowbridge.gov.uk
The information contained on this email and any attachments are
confidential and may be legally privileged, if the message is not
addressed to you, please delete it. Trowbridge Town Council would be
grateful, that if you are an unauthorised recipient, you advise the sender
of this error in transmission. The contents may not represent the views of
Trowbridge Town Council. It is intended solely for the addressee, access
to this email by anyone else is unauthorised. Any disclosure, copying,
distribution or any other action taken, or omitted to be taken in reliance
on it, is prohibited and may be unlawful. Trowbridge Town Council takes
steps to prevent the transmission of electronic viruses but responsibility
for screening incoming messages and the risk of such transmission lies
with the recipient.
Trowbridge Town Council may be contacted on tel. 01225-765072, email
[3][Trowbridge Town Council request email]
References
Visible links
1. mailto:[email address]
2. http://www.trowbridge.gov.uk/
3. mailto:[Trowbridge Town Council request email]
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