IT Support Services

John Wicker made this Freedom of Information request to Advisory Committee on Clinical Excellence Awards

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The request was partially successful.

Dear Advisory Committee on Clinical Excellence Awards,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Committee’s hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Advisory Committee on Clinical Excellence Awards

3 Attachments

Thank you for your email incorporating your Freedom of Information Act
request.

We will respond in due course and within the prescribed timescale of the
Act.

Kind regards

Maggie Bishop
Specialist Societies Manager, ACCEA
Tel:  020 7972 5806

[1]Inactive hide details for John Wicker
<[FOI #101805 email]>John Wicker
<[FOI #101805 email]>

John Wicker To SpecialistSocieties/OIS/DOH@DOH
<[FOI #101805 email]>  cc
Subject Freedom of Information request
25/01/2012 14:39 - IT Support Services

     Dear Advisory Committee on Clinical Excellence Awards,
   
    Please pass this on to the person who conducts Freedom of
    Information reviews.
   
    I would like to request the following breakdown of the Committee’s
    hardware maintenance and costs:
   
    A list of the models of the physical servers, storage devices, tape
    libraries, network switches and routers under support contracts; as
    well as the cost and duration of said contracts, with start and end
    dates and service level associated with the equipment. Could you
    also supply the names of the suppliers of aforementioned support
    services?
   
    I would also request the name of the person/s in your organisation
    responsible for the maintenance support contracts.
   
    Yours faithfully,
   
    John Wicker
   
    -------------------------------------------------------------------
   
    Please use this email address for all replies to this request:
    [FOI #101805 email]
   
    Is [ACCEA request email] the wrong address for Freedom
    of Information requests to Advisory Committee on Clinical
    Excellence Awards? If so, please contact us using this form:
    [2]http://www.whatdotheyknow.com/help/contact
   
    Disclaimer: This message and any reply that you make will be
    published on the internet. Our privacy and copyright policies:
    [3]http://www.whatdotheyknow.com/help/offic...
   
    If you find this service useful as an FOI officer, please ask your
    web manager to link to us from your organisation's FOI page.
   
   
   

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Advisory Committee on Clinical Excellence Awards

3 Attachments

Dear Mr Wicker

In response to your request, ACCEA would reply as below:

I can confirm that ACCEA does not have any computer hardware/software of
its own that was paid for by the Department of Health.  ACCEA uses DH's
systems to carry out its role and it would not be possible to isolate that
part of the overall cost of these DH systems that is spent on ACCEA.
 ACCEA members, and the Chair and Medical Director, may on rare occasions
need to use other systems available to them for their work, but these are
not paid for by DH.

DH's ICT is provided by Computer Sciences Corporation (CSC).  Their
contract commenced October 2002 and ends September 2012.

Hardware maintenance costs are included within the monthly charges from
our outsourced IT Service Provider (CSC) and it is not possible to
disaggregate the costs for hardware or support for the ICT used by the
ACCEA.

The person responsible for ICT maintenance/support contracts within DH is
Neill Goulder.  

I hope this helps.

Yours sincerely

Maggie Bishop
ACCEA Administrator

[1]Inactive hide details for John Wicker
<[FOI #101805 email]>John Wicker
<[FOI #101805 email]>

John Wicker To SpecialistSocieties/OIS/DOH@DOH
<[FOI #101805 email]>  cc
Subject Freedom of Information request
25/01/2012 14:39 - IT Support Services

     Dear Advisory Committee on Clinical Excellence Awards,
   
    Please pass this on to the person who conducts Freedom of
    Information reviews.
   
    I would like to request the following breakdown of the Committee’s
    hardware maintenance and costs:
   
    A list of the models of the physical servers, storage devices, tape
    libraries, network switches and routers under support contracts; as
    well as the cost and duration of said contracts, with start and end
    dates and service level associated with the equipment. Could you
    also supply the names of the suppliers of aforementioned support
    services?
   
    I would also request the name of the person/s in your organisation
    responsible for the maintenance support contracts.
   
    Yours faithfully,
   
    John Wicker
   
    -------------------------------------------------------------------
   
    Please use this email address for all replies to this request:
    [FOI #101805 email]
   
    Is [ACCEA request email] the wrong address for Freedom
    of Information requests to Advisory Committee on Clinical
    Excellence Awards? If so, please contact us using this form:
    [2]http://www.whatdotheyknow.com/help/contact
   
    Disclaimer: This message and any reply that you make will be
    published on the internet. Our privacy and copyright policies:
    [3]http://www.whatdotheyknow.com/help/offic...
   
    If you find this service useful as an FOI officer, please ask your
    web manager to link to us from your organisation's FOI page.
   
   
   

show quoted sections