IT Support Services

John Wicker made this Freedom of Information request to Nottingham City Homes

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Nottingham City Homes,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the ALMO's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

NCH_Info Governance, Nottingham City Homes

Dear Mr Wicker

Thank you for your email dated 25 January 2012 which was received by Nottingham City Homes on the same date. We can confirm that a full response will be issued to you as soon as possible, and within 20 working days beginning the working day after the request was received within the Company.

If we are unable to respond within this timescale we will notify you as soon as possible.

If you have any questions please do not hesitate to contact the Governance team at Nottingham City Homes on 0115 9157451 quoting reference FOIA11/32.

Yours sincerely

Mrs L Hayes
Governance Officer

show quoted sections

Lorraine Hayes, Nottingham City Homes

 

Dear Mr Wicker

 

Thank you for your Freedom of Information Act 2000 request, received on 26
January 2012.

 

You requested the following information from Nottingham City Homes:

 

 1. I would like to request the following breakdown of the ALMO's hardware
maintenance and costs:
 2. A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as
well as the cost and duration of said contracts, with start and end
dates and service level associated with the equipment. Could you also
supply the names of the suppliers of aforementioned support services?
 3. I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.

 

Our response

 

 1. Nottingham City Homes ICT services are mainly outsourced to Nottingham
City Council. As a result, we do not directly manage the support
arrangements for most of the hardware types for the information which
has been requested.

 

2    Nottingham City Homes does however have a small number of physical
servers that are under support contract

 

List of hardware under support contract

 

Physical servers: 6 DELL R610

 

Contract details

 

The contracts with Dell have 3 years duration and are all a next business
day fix. The details of the start and end dates are as follows.

 

+------------------------------------------------------------------------+
|Start Date |End Date |
|----------------------------------+-------------------------------------|
|01/03/2011 |28/02/2014 |
|----------------------------------+-------------------------------------|
|13/12/11 |12/12/2015 |
+------------------------------------------------------------------------+

 

We are unable to provide details of the cost of these contracts as these
were included in the purchase costs of the hardware and the invoices do
not have a detailed financial breakdown.

 

3    The person responsible for the maintenance support contracts is the
incumbent Head of ICT.

 

We trust this concludes your Freedom of Information Act request, but if
you are not satisfied with this response you may request an internal
review by submitting your request in writing within forty days of this
communication to the Company Secretary & Solicitor Nottingham City Homes
14 Hounds Gate Nottingham NG1 7BA quoting reference number FOIA 11/32.

 

 

Yours Sincerely

 

Mrs L Hayes

Governance Officer

 

Governance Team

T: 0115 9157451

F: 0115 9157256

E: [1][email address]

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Registered Office: 14 Hounds Gate, Nottingham, NG1 7BA

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