IT Support Services

John Wicker made this Freedom of Information request to Keeper of the Records of Scotland

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Response to this request is long overdue. By law, under all circumstances, Keeper of the Records of Scotland should have responded by now (details). You can complain by requesting an internal review.

Dear Keeper of the Records of Scotland,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Keeper’s hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker