IT Support Services

John Wicker made this Freedom of Information request to Food Standards Agency This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was partially successful.

John Wicker
Delivered

Dear Food Standards Agency,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Agency’s hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Link to this Report
Helpline,

Thank you for your email to the Food Standards Agency Helpline.

 

This is an automated response to confirm we have received your email and
we will deal with it as quickly as possible.  There is no need to reply to
it.

 

If your query is straightforward you can expect a reply from us within the
next few days.  If it is more complex and we need to consult our
specialists it might take a little longer, although we aim to respond
within 15 days.  If you have not heard from us in that time, do call 020
7276 8829.

 

You might find the information you need on our website food.gov.uk. 
Several commonly asked questions and details of the Agency’s
responsibilities are in our FAQs on the website:
food.gov.uk/aboutus/agencyrole/fsafaqs/

 

Please note that the FSA is no longer responsible for nutrition in England
and Wales; if you are calling from either nation with a nutrition query,
please call the Department of Health customer service centre: 020 7210
4850.

Food Standards Agency (FSA)

For the latest food news and information visit www.food.gov.uk

This email and any attachments are intended for the named recipient only.
Unauthorised use, disclosure, storage or copying is not permitted. If you
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Link to this Report
Brandreth, Alison,

1 Attachment

Kind Regards
 
Alison
 
Alison Brandreth MCIPS
Business Support Team
Information and Technology Division
Food Standards Agency
 
Tel: 01904 456176
Email: [1][email address]
 
[2]www.food.gov.uk
 
NOW AVAILABLE - ‘iHR’ Self Service  
All employed FSA staff are now able to ‘log-on’, view, and update their
personal details. 
Please visit the [3]iHR information page to find out more.
 
Delivering official controls in approved fresh meat premises
 
P Help us save paper. Think before you print this e-mail
 
 
 
Food Standards Agency (FSA)

For the latest food news and information visit www.food.gov.uk

This email and any attachments are intended for the named recipient only.
Unauthorised use, disclosure, storage or copying is not permitted. If you
have received this email in error, please destroy all copies and inform
the sender immediately by return email.

The original of this email was scanned for viruses by the Government
Secure Intranet (GSI) virus scanning service supplied exclusively by Cable
& Wireless Worldwide in partnership with MessageLabs and on leaving the
GSI this email was certified virus-free. However you should always use
your own virus-scanning software to ensure mail and attachments are safe
to open.

Communications on the FSA's computer systems may be monitored and/or
recorded to secure effective operation of the system and for other lawful
purposes.

References

Visible links
1. mailto:[email address]
2. http://www.food.gov.uk/
3. http://fsahome/human/iHR/Pages/default.a...

Link to this Report
Brandreth, Alison,

1 Attachment

Dear Mr Wicker
Please find attached the response to your request for information.
 
Kind Regards
 
Alison
 
Alison Brandreth MCIPS
Records Mngt & Information Governance Officer
Information, Knowledge Management Team
LIRA
Food Standards Agency
Tel: 01904 456176
Email: [1][email address]
 
[2]www.food.gov.uk
 
Make [3]IKM your first stop for your information management needs and
know-how
 
Delivering official controls in approved fresh meat premises
 
P Help us save paper. Think before you print this e-mail
 
 
 
Food Standards Agency (FSA)

For the latest food news and information visit www.food.gov.uk

This email and any attachments are intended for the named recipient only.
Unauthorised use, disclosure, storage or copying is not permitted. If you
have received this email in error, please destroy all copies and inform
the sender immediately by return email.

The original of this email was scanned for viruses by the Government
Secure Intranet (GSI) virus scanning service supplied exclusively by Cable
& Wireless Worldwide in partnership with MessageLabs and on leaving the
GSI this email was certified virus-free. However you should always use
your own virus-scanning software to ensure mail and attachments are safe
to open.

Communications on the FSA's computer systems may be monitored and/or
recorded to secure effective operation of the system and for other lawful
purposes.

References

Visible links
1. mailto:[email address]
2. http://www.food.gov.uk/
3. http://fsahome/how/info/Pages/default.aspx

Link to this Report