IT Support Services

Response to this request is long overdue. By law, under all circumstances, Mid Suffolk District Council should have responded by now (details). You can complain by requesting an internal review.

Dear Mid Suffolk District Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Valerie Coe, Mid Suffolk District Council

Thank you for your Freedom of Information request.

Mid Suffolk District Council uses its joint venture partner Customer Services Direct Ltd (CSD) to supply the Council’s ICT/HR/Finance and public access services. The ICT services are output focussed and form part of the broader annual investment MSDC makes; as such we are not in a position to provide a breakdown of details associated with ICT costs, staff, services and infrastructure provided to MSDC by CSD.

If you are unhappy with the way your request has been handled you may ask for an internal review. Please contact me at the address below if you wish to request a review. If you are not happy with the outcome of the internal review you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow SK9 5AF

Val Coe
Freedom of Information Officer
Mid Suffolk District Council
131 High Street
Needham Market
IP6 8DL

Telephone: 01449 724673
Fax: 01449 724696
E-mail: [Mid Suffolk District Council request email]
www.midsuffolk.gov.uk

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