IT Support Services

John Wicker made this Freedom of Information request to Leicestershire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Leicestershire County Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Leicestershire County Council

Mr John Wicker

[FOI #102139 email]



FOI Request Number : 3227
Description : IT Support Services

Dear Mr John Wicker

I acknowledge your request for information received on 26/01/2012 10:29.

Your request is being considered and you will receive the information requested within the statutory timescale of 20 working days as defined by the Freedom of Information Act 2000, subject to the information not being exempt or containing a reference to a third party.

If appropriate, the information may be provided in paper copy, normal font size. If you require alternative formats, e.g. language, audio, large print, etc. then please let me know.

For your information, the Act defines a number of exemptions which may prevent release of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release the information to you. You will be informed if this is the case.

There may a fee payable for this information. This will be considered and you will be informed if a fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of the payment.

If you have any queries or concerns then please contact the Business Partner(Information Management) at Leicestershire County Council, County Hall, Glenfield, Leicester, LE3 8TG, telephone 0116 305 8250, e-mail [Leicestershire County Council request email].

Further information is also available from the Information Commissioner at: Information Commissioner's Office
Wycliffe House
Water Lane
Telephone: 01625 545 700

If you wish to contact Leicestershire County Council concerning this request please use the request number above as a reference.

Yours sincerely

Dawn Boor

Ajesh Parmar, Leicestershire County Council

Dear Mr Wicker,

Sincere apologies for the delay in responding to your request. The response was logged and published on the council's disclosure log within the 20-day deadline, however it has been brought to my attention that a copy of the response was not sent to you directly. I apologise for this omission.

I can confirm that the information requested is held by Leicestershire County Council. The response to your request is available from

If you do have difficulty in accessing the information please contact me on 0116 305 5284 or [Leicestershire County Council request email], quoting the FOI Request Number.

If you are unhappy with the way Leicestershire County Council has handled your request you may ask for an internal review. You can contact the Assurance Officer at Leicestershire County Council, Room 170, County Hall, Glenfield, Leicester, LE3 8TG or e-mail [Leicestershire County Council request email] quoting the FOI Request Number.

For independent advice, you may wish to contact the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113,

I apologise again for the delay in providing a direct reply. This was a genuine mistake and not due to any unwillingness to release the information on the council's part.

Yours sincerely,
Ajesh Parmar