IT Support Services

John Wicker made this Freedom of Information request to Department for Environment, Food and Rural Affairs

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Department for Environment, Food and Rural Affairs,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Department’s hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Helpline, Defra (CCU), Department for Environment, Food and Rural Affairs

Thank you for your email which has been received by the Department for
Environment, Food and Rural Affairs (Defra).  This is an automatic
response acknowledging receipt of your email; there is no need to reply.

We have a target of replying to emails within 15 working days or sooner if
we can.  If you need a reply before then, please call the Defra Helpline
on 08459 33 55 77, or from outside the UK call +44 (0) 20 7238 6951
(Minicom/textphone for the deaf and hard of hearing: 0845 300 1998).

The Defra website contains a lot of information about Defra’s work that
maybe of interest.  Some of our popular pages are:

•       Travelling with Pets
[1]http://www.defra.gov.uk/wildlife-pets/pe...

•       Bovine TB Eradication Programme for England (including information
about badger control)
[2]http://www.defra.gov.uk/animal-diseases/...

•       Fishing (including Common Fisheries Policy)
[3]http://www.defra.gov.uk/environment/mari...

•       Keeping Chickens
[4]http://www.defra.gov.uk/food-farm/animal...

•       Flooding [5]http://www.defra.gov.uk/environment/floo...

The Freedom of Information Act 2000 (FOIA) and the Environmental
Information Regulations 2004 (EIRs) both require that you receive a reply
as soon as possible and no later than 20 working days after the date of
receipt of your request. This deadline may be extended under certain
limited circumstances.

Regards

Customer Contact Unit

Defra

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked<br>for
known viruses whilst within Defra systems we can accept no responsibility
once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

References

Visible links
1. http://www.defra.gov.uk/wildlife-pets/pe...
2. http://www.defra.gov.uk/animal-diseases/...
3. http://www.defra.gov.uk/environment/mari...
4. http://www.defra.gov.uk/food-farm/animal...
5. http://www.defra.gov.uk/environment/floo...

IS Communications (LCS-ISBS), Department for Environment, Food and Rural Affairs

1 Attachment

Dear John

Please find an attached acknowledgement of your Freedom of Information
(FOI) Request.

<<acknowledgement-letter-4527-Wicker.pdf>>

Regards

Luyi Brown

Information Services Communications

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked<br>for
known viruses whilst within Defra systems we can accept no responsibility
once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.

IS Communications (LCS-ISBS), Department for Environment, Food and Rural Affairs

1 Attachment

Dear John

Please find an attached response to your Freedom of Information (FOI)
Request.

<<response-RFI-4527.pdf>>

Regards

Luyi Brown

Information Services Communications

Department for Environment, Food and Rural Affairs (Defra)

This email and any attachments is intended for the named recipient only.
If you have received it in error you have no authority to use, disclose,
store or copy any of its contents and you should destroy it and inform the
sender.
Whilst this email and associated attachments will have been checked<br>for
known viruses whilst within Defra systems we can accept no responsibility
once it has left our systems.
Communications on Defra's computer systems may be monitored and/or
recorded to secure the effective operation of the system and for other
lawful purposes.