IT Support Services

John Wicker made this Freedom of Information request to Gravesham Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear Gravesham Borough Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I would like to request the following breakdown of the Council's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Customer Services, Gravesham Borough Council

Dear Mr Wicker,

Thank you for your email. This has been passed to our Freedom of Information team for their attention, and to contact you.

If you have further queries, please do not hesitate to contact us.

Yours sincerely,

Customer Services Section
Gravesham Borough Council
Tel: 01474 33 70 00
email: [Gravesham Borough Council request email]
Gravesham Borough Council - Connecting with the Community

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Freedom, Gravesham Borough Council

Dear Mr Wicker,

Thank you for your information request of 25 January 2012, requesting information about IT Support Services. Your request has been allocated the following reference number: IR0037, to assist us in handling your request, please quote this reference in any future communications relating to this matter.

Your request has been forwarded to the relevant department(s) and depending on the nature of your request it will be dealt with under one of the following:

1. Freedom of Information Act 2000

2. Environmental Information Regulations 2004 or

3. Data Protection Act 1998

If it is either 1 or 2 you can expect to receive a response within twenty working days and, therefore, the closing date for your request will be 22 February 2012.

However, if you have requested personal information about yourself or on behalf of someone else your request will be dealt with under the Data Protection Act 1998 as a Subject Access Request (SAR). There will be a fee of a minimum of £10 to enable us to respond to this request and the relevant department will contact you with further details and a date by which time you should receive the information.

If you have any queries about this request do not hesitate to contact us at [email address] (do not reply to this email it may not go to a monitored mailbox). Please remember to quote the reference number above in any future communications.

Yours sincerely,

Gravesham Borough Council
Civic Centre, Windmill Street, Gravesend, Kent, DA12 1AU.

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Everden, Darren, Gravesham Borough Council

1 Attachment

Dear Mr Wicker,


Please find attached the response to your recent Freedom of Information


Should you have any further enquiries about this request, please send all
correspondence to [1][email address].




Darren Everden
Service Manager (IT Services)
Gravesham Borough Council
Tel. 01474 33 72 40
e-mail. [2][email address]
Gravesham Borough Council - Connecting with the Community
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