Dear Mr Wicker,

Thank you for your request for information regarding IT support services
(reference 19267). Your request was received on the 25th January 2012
and I am dealing it under the terms of the Freedom of Information Act
2000 and/or the Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I
will let you know. A fees notice will be issued to you, and you will be
required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Jonathan
Pickup on telephone number 01254 585582 or Heather Wolstenholme on 01254
585651. Alternatively, our email address is
[Blackburn with Darwen Borough Council request email].

Please remember to quote the reference number above in any future
communications.

Regards,

[Name of Council employee removed]
Information Governance Officer

Information Technology, Management and Governance
G Floor, Tower Block
Blackburn Town Hall
Blackburn
BB1 7DY

Tel: 01254 58 5852

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JP - Is some of the info attached commercially sensitive?

John,

Thank you for your request for information regarding IT Support
Services; please find our response attached have any queries regarding
this request for information then please don't hesitate to contact me.

The information supplied to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you are doing and
for the purposes of news reporting. Any other reuse, for example
commercial publication, would require the permission of the copyright
holder. Most documents supplied by the Council will have been produced
by government officials and will be Crown Copyright. You can find
details on the arrangements for re-using Crown Copyright on HMSOnline
at: http://www.hmso.gov.uk/copyright/licence...

Information you receive which is not subject to Crown Copyright
continues to be protected by the copyright of the person, or
organisation, from which the information originated. You must ensure
that you gain their permission before reproducing any third party (non
Crown Copyright) information. If you are unhappy with the service you
have received in relation to your request and wish to make a complaint
or request a review of our decision, you should write to:

Sarah Slater, Information Governance Manager, Information Governance,
Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn,
Lancashire, BB1 7DY.

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally, the
ICO cannot make a decision unless you have exhausted the complaints
procedure provided by the Council. The Information Commissioner can be
contacted at: The Information Commissioner's Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire SK9 5AF.

Please find attached our 'have your say' feedback policy.

Regards,

Heather Wolstenholme
Freedom of Information Officer
Blackburn with Darwen Borough Council
Information Technology Management and Governance
Tel: 01254 585651
Fax: 01254 585286

Post: Blackburn with Darwen Borough Council, IT Dept, G Floor, Tower
Block, Town Hall, Blackburn, Lancs. BB1 7DY.
Website: www.blackburn.gov.uk
Email: [email address]

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Pickup Jonathan would like to recall the message, "19267 FOI Request".

This email and any attachments are intended solely for the addressee may contain
sensitive data and/or confidential or legally privileged information. If you are
not the intended recipient, any reading/dissemination/copying or any other use
or reliance is prohibited. If you have received this email in error notify the
sender immediately and permanently delete the email. The Council reserves
copyright of this email and any it attachments it has created.
All emails to or from the Council may be monitored in accordance with relevant
legislation.
The integrity of email transmission cannot be guaranteed. Although the Council
has checked this email for viruses you should complete your own virus scan
before opening any attachments. Contact the Council to confirm the content of
this email if you are concerned it may not be genuine.
Blackburn with Darwen Borough Council cannot accept any liability for any loss
or damage arising or resulting from the receipt, use or transmission of this
email

Pickup Jonathan would like to recall the message, "19267 FOI Request".

This email and any attachments are intended solely for the addressee may contain
sensitive data and/or confidential or legally privileged information. If you are
not the intended recipient, any reading/dissemination/copying or any other use
or reliance is prohibited. If you have received this email in error notify the
sender immediately and permanently delete the email. The Council reserves
copyright of this email and any it attachments it has created.
All emails to or from the Council may be monitored in accordance with relevant
legislation.
The integrity of email transmission cannot be guaranteed. Although the Council
has checked this email for viruses you should complete your own virus scan
before opening any attachments. Contact the Council to confirm the content of
this email if you are concerned it may not be genuine.
Blackburn with Darwen Borough Council cannot accept any liability for any loss
or damage arising or resulting from the receipt, use or transmission of this
email