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John Wicker made this Freedom of Information request to Royal Veterinary College

The request was partially successful.

From: John Wicker

26 January 2012

Dear Royal Veterinary College,

Please pass this on to the person who conducts Freedom of
Information requests.

I would like to request the following breakdown of the college's
hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as
well as the cost and duration of said contracts, with start and end
dates and service level associated with the equipment. Could you
also supply the names of the suppliers of aforementioned support
services?

I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

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From: FOI
Royal Veterinary College

27 January 2012

Dear Mr Wicker,

I am writing to acknowledge receipt of your request for data under the terms of The Freedom of Information Act. I will reply in more detail in due course.

Yours sincerely,

Simon Jackson

FOI Officer
Royal Veterinary College

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From: FOI
Royal Veterinary College

8 February 2012

Dear Mr Wicker,

I am now in a position to respond to your request for data under the terms of The Freedom of Information Act.

The devices of the type you list that are under maintenance contracts are as follows:

• NetApp SAN Four FAS3140 controllers, eight fibre channel and eight SATA storage shelves
Annual contract start date 01/10 – end date 20/09

• Backups Tape Library Overland NEO 2000e
Annual contract start date 28/04 – end date 27/04

• Brocade Fibre channel switch
Annual contract start date 28/04 –end date 27/04

• Dark Fibre Inter-site Link
Three years contract start date 01/02/10 – end date 31/01/2013

• Telephone switches (Three Siemens Realitis DX and a Siemens HighPath 3000)
Three years contract start date 01/09/11 – end date 31/08/2014

I have considered your request for the contract price and contractor details and decline to provide you with this information. In my view, the public interest in this data is outweighed by the qualified exemption "commercial interests" provided in s. 43(2) of the Act because if this information were in the public domain it would weaken the RVC's ability to gain the most competitive quotes possible when the contracts need to be renewed.
Any communication on the subject of maintenance contracts should be emailed to [email address].

The RVC is satisfied that in making this response, it has complied with the requirements of the Freedom of Information Act. If, for any reason, you are not satisfied with this response, you should request an internal review by writing to The Assistant Principal and College Secretary, Royal Veterinary College, Hawkshead Lane, North Mymms, Hatfield, AL9 7TA, who will ensure that this is dealt with accordingly. There is no charge for such a request. Should you still be dissatisfied with the outcome of any such complaint, you have the right to make a complaint via the Information Commissioner, pursuant to Section 50 of the Freedom of Information Act, via The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

Yours sincerely,

Simon Jackson

FOI Officer
Royal Veterinary College

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Alex Skene left an annotation (11 February 2012)

Quote-marks The email address provided is:

itsuppliers [at] rvc.ac.uk

Regards
Alex - WhatDoTheyKnow volunteer

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