IT Support Services
Dear Royal College of Music,
Please pass this on to the person who conducts Freedom of Information requests.
I would like to request the following breakdown of the college's hardware maintenance and costs:
A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?
I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
Yours faithfully,
John Wicker
Dear Mr Wicker
I acknowledge receipt of this Freedom of Information request.
Kind regards
Eddie
Edward Lazell
Deputy Registry Manager
Royal College of Music
Prince Consort Road
London SW7 2BS
UK
Tel. +44 (0)20 7591 4752
www.rcm.ac.uk
Dear Mr Wicker
Regarding your query of the 26th of January:
I confirm that the Royal College of Music holds the information you requested under the terms of the Freedom of Information Act. However, we consider the information you request to be exempt under the provisions of the Act.
Our IT staff are of the opinion that disclosing details of the technical hardware which you request, would increase the risk posed to the College by hacking. Therefore it is our opinion that any public interest that would be served by the disclosure of details of our hardware is outweighed by this increased risk, so we decline to provide this information under schedule 36 (prejudice to the effective conduct of public affairs) and schedule 31(1)(b) (prevention or detection of crime).
We consider details of support contracts that we have negotiated with a third party to be commercially sensitive information, and therefore exempt under schedule 43 (commercial interests). The member of staff responsible for such contracts is our Head of ICT Services, a post currently held by Mr Nicholas Watkins, [email address].
Yours sincerely
Edward Lazell
Deputy Registry Manager
Royal College of Music
Prince Consort Road
London SW7 2BS
UK
Tel. +44 (0)20 7591 4752
www.rcm.ac.uk
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