IT Support Services

John Wicker made this Freedom of Information request to Leeds Arts University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Leeds College of Art,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the college's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Fiona Bagchi, Leeds Arts University

Dear Mr Wicker

I am writing to acknowledge receipt of your e-mail of 26 January 2012
requesting information about IT support services.

I will respond to your request as soon as possible and no later than the
20 working days required under the terms of the Freedom of Information Act
2000 i.e. by 23 February 2012.

Yours sincerely

Fiona Bagchi, Clerk to the Corporation, Leeds College of Art

E-mail: [1][Leeds College of Art request email]

--------------------------------------------------------------------------

From: John Wicker [mailto:[FOI #103508 email]]
Sent: Thu 26/01/2012 17:23
To: Fiona Bagchi
Subject: Freedom of Information request - IT Support Services

     Dear Leeds College of Art,
    
     Please pass this on to the person who conducts Freedom of
     Information requests.
    
     I would like to request the following breakdown of the college's
     hardware maintenance and costs:
    
     A list of the models of the physical servers, storage devices, tape
     libraries, network switches and routers under support contracts; as
     well as the cost and duration of said contracts, with start and end
     dates and service level associated with the equipment. Could you
     also supply the names of the suppliers of aforementioned support
     services?
    
     I would also request the name of the person/s in your organisation
     responsible for the maintenance support contracts.
    
     Yours faithfully,
    
     John Wicker
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #103508 email]
    
     Is [Leeds College of Art request email] the wrong address for Freedom of
     Information requests to Leeds College of Art? If so, please contact
     us using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
    

show quoted sections

Fiona Bagchi, Leeds Arts University

Dear Mr Wicker

 

I am writing further to your query about IT support services, which was
dated 26 January 2012.

 

The member of staff with overall responsibility for IT has confirmed that
Leeds College of Art does not have any support contracts for any of its
hardware servers, network switches, routers or storage devices and that,
while these devices will have warranties, the College does not pay extra
for hardware support.

 

I hope that this provides the information that you require but, if you are
dissatisfied with the handling of your request, you have the right to ask
for an internal review. Internal review requests should be submitted
within two months of the date of receipt of this response and should be
addressed to: Simone Wonnacott, Principal, Leeds College of Art, Blenheim
Walk, Leeds, LS2 9AQ.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

Yours sincerely

 

Fiona Bagchi

Clerk to the Corporation

Leeds College of Art

 

E-mail: [1][email address]

--------------------------------------------------------------------------

From: John Wicker [mailto:[FOI #103508 email]]
Sent: Thu 26/01/2012 17:23
To: Fiona Bagchi
Subject: Freedom of Information request - IT Support Services

     Dear Leeds College of Art,
    
     Please pass this on to the person who conducts Freedom of
     Information requests.
    
     I would like to request the following breakdown of the college's
     hardware maintenance and costs:
    
     A list of the models of the physical servers, storage devices, tape
     libraries, network switches and routers under support contracts; as
     well as the cost and duration of said contracts, with start and end
     dates and service level associated with the equipment. Could you
     also supply the names of the suppliers of aforementioned support
     services?
    
     I would also request the name of the person/s in your organisation
     responsible for the maintenance support contracts.
    
     Yours faithfully,
    
     John Wicker
    
     -------------------------------------------------------------------
    
     Please use this email address for all replies to this request:
     [FOI #103508 email]
    
     Is [Leeds College of Art request email] the wrong address for Freedom of
     Information requests to Leeds College of Art? If so, please contact
     us using this form:
     [2]http://www.whatdotheyknow.com/help/contact
    
     Disclaimer: This message and any reply that you make will be
     published on the internet. Our privacy and copyright policies:
     [3]http://www.whatdotheyknow.com/help/offic...
    
     If you find this service useful as an FOI officer, please ask your
     web manager to link to us from your organisation's FOI page.
    
    
    

show quoted sections