IT Support Services

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Dear Guildhall School of Music and Drama,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the school's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Katie Hudson, Guildhall School of Music and Drama

Dear Mr Wicker

FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST

The Guildhall School of Music and Drama (part of the City of London Corporation) acknowledges receipt of your request for information of 26th January 2012.

Public authorities are required to respond to requests within the statutory timescale of 20 working days beginning from the first working day after they receive a request. The FOIA does not always require public authorities to disclose the information which they hold.

If you have any queries or concerns, please contact us.

Further information about the FOIA is available from the Information Commissioner at:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Telephone: (01625) 545700
Website: www.ico.gov.uk

Yours sincerely,

Katie Hudson
Student Systems & Information Manager
Guildhall School of Music and Drama,
Silk Street,
Barbican,
London
EC2Y 8DT

+44 (0)207 382 7184 - Direct Line
+44 (0)207 382 7220 - Fax
www.gsmd.ac.uk

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Katie Hudson, Guildhall School of Music and Drama

1 Attachment

Dear Mr Wicker

FREEDOM OF INFORMATION ACT 2000 (FOIA) - INFORMATION REQUEST

Following your request of 26 January 2012 the Guildhall School of Music &
Drama (GSMD) responds as follows.

 

The person responsible for maintenance support contracts is Richard
Antonel. Please see the attached document for the requested details.  

 

If you wish to make a complaint about the way the GSMD has handled your
enquiry under the FOIA, please make your complaint in writing to our
Complaints Officer:  Katharine Lewis, Guildhall School of Music & Drama,
Silk Street, London, EC2Y 8DT; or email: [email address]. We
aim to respond to any complaint within 20 working days beginning from the
first working day after receipt of the complaint. If, having received our
response to your complaint, you are still dissatisfied, you may under the
FOIA request the Information Commissioner to investigate.

 

Please contact: Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Telephone: (01625) 545700.  Website:

[1]http://www.ico.gov.uk/.

 

The CoL holds the copyright in this communication and any attachments. The
supply of these does not give a right to re-use in a way that would
infringe that copyright, for example, by making copies, publishing and
issuing copies to the public or to any other person. Brief extracts of any
of the material may be reproduced under the fair dealing provisions of the
Copyright, Designs and Patents Act 1988 (sections 29 and 30) for the
purposes of research for non-commercial purposes, private study,
criticism, review and news reporting, subject to an acknowledgement of the
copyright owner.

 

Yours sincerely,

 

 

Katie Hudson

Student Systems & Information Manager

Guildhall School of Music and Drama,

Silk Street,

Barbican,

London

EC2Y 8DT

 

+44 (0)207 382 7184 - Direct Line

+44 (0)207 382 7220 - Fax

www.gsmd.ac.uk

 

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