IT Support Services

John Wicker made this Freedom of Information request to St Antony's College

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear St Anthony’s,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the college's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

St Antony's Bursar, St Antony's College

Dear Mr Wicker,


Thank you for your request for information on server support costs and
contracts. This went to an email address that no longer relates to
requests for information and your request reached the College on 27
January 2012.


The College’s physical servers, storage devices, tape libraries, network
switches and routers are either under warranty with no specific service
contract, or provided through a hosted arrangement. Under the hosting
arrangement any support requirements are included within the overall
hosting charge, and it is not possible to separate out this element of
cost, or to attribute this to particular support providers.


The College’s IT manager is responsible for any maintenance support
contracts relating to this type of hardware and equipment.


Under the College’s Freedom of Information Act complaints procedure if you
are dissatisfied with my response you should contact the College’s Acting
Warden, Professor Rosemary Foot, who can be contacted at: St Antony’s
College, 62 Woodstock Road, Oxford, OX2 6JF. Telephone 01865 284717 or
[1][email address]


If you remain dissatisfied with the handling of your request, you have a
right of appeal to the Information Commissioner who can be contacted at:

ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone:
0303 123 1113 or [2]


Kind regards,


Kirsten Gillingham



St Antony’s College



Tel +44 (0) 1865 284742

Fax +44 (0) 1865 274526



St Antony’s College is a registered charity (number 1141293)



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