IT Support Services

Response to this request is long overdue. By law, under all circumstances, Abbey Gardens, Angel Hill should have responded by now (details). You can complain by requesting an internal review.

Dear Abbey Gardens, Angel Hill,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the orangisation's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker, Abbey Gardens, Angel Hill

Good Morning

Thank you for your recent e-mail, I have forwarded it onto the Freedom of Information Request Department and they should reply to you shortly.

Thank You



Customer Services Team
West Suffolk House
Western Way
Bury St Edmunds

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foi, Abbey Gardens, Angel Hill

Dear Mr Wicker,

I have already received this Freedom of Information request from you on 25 January 2012. This matter is receiving our attention and a response will be sent to you within 20 working days.

FOI Coordinator
St Edmundsbury Borough Council

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