IT Support Services

The request was successful.

Dear Merseyside Waste Disposal Authority,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the Authority's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Colette Gill, Merseyside Waste Disposal Authority

Dear Mr Wicker

 

Ref: Freedom of Information Request – MRWA FOI request 260112

 

Thank you for your email received by Merseyside Recycling and Waste
Authority on 26^th January 2012.

 

Your request is being dealt with under the terms of the Freedom of
Information Act 2000 and will be answered within twenty working days.  If
the Authority holds this information and we are able to release it, we
estimate that you will receive a response on or before 23^rd February
2012. If you have any queries about this request do not hesitate to
contact me. Please remember to quote the reference number above in any
future communications.

 

Yours sincerely

 

Colette Gill

Senior PR and Communications Officer

Merseyside Recycling and Waste Authority

Direct Line: 0151 255 2527    Fax: 0151 227 1847

 

We’ve changed our name!

 

From Wednesday 7^th December 2011 we will be changing our name to
Merseyside Recycling and Waste Authority. This change does not affect our
legal status as a statutory Joint Waste Disposal Authority. More
information on the change can be found on our website
[1]www.merseysidewda.gov.uk, by calling Tel: 0151 255 1444 or email:
[MWDA request email]

 

Please think carefully - do you need to print this email?  This email and
any file transmitted with it are confidential, subject to copyright and
intended solely for the use of the individual or entity to whom they are
addressed. It may contain privileged information. Any unauthorised review,
use, disclosure, distribution or publication is prohibited.If you have 
received this email in error please contact the sender by email and
destroy and delete the message and all copies from your computer.The
message has been scanned for viruses however Merseyside Waste Disposal
Authority accept no responsibility for any loss or damage resulting from
the use of this email.

 

 

References

Visible links
1. mailto:[email address]

Colette Gill, Merseyside Waste Disposal Authority

Dear Mr Wicker

 

Re: Your Freedom of Information request to Merseyside Recycling and Waste
Authority Ref: 260112

 

Further to your Freedom of Information request to Merseyside Recycling and
Waste Authority. In that request you asked the following:

 

“I would like to request the following breakdown of the Authority's
hardware maintenance and costs:

    

A list of the models of the physical servers, storage devices, tape
libraries, network switches and routers under support contracts; as

well as the cost and duration of said contracts, with start and end dates
and service level associated with the equipment.

 

Could you also supply the names of the suppliers of aforementioned support
services?

 

I would also request the name of the person/s in your organisation
responsible for the maintenance support contracts.”

 

In response to your request I can confirm that the Recycling and Waste
Authority does hold this information and I have listed it below:

 

Servers                            Number

 

·       HP ML350                        3

·       HP DL180 G6                   1

·       HP ML370 G5                   1

·       HP DL38 G7                     1

 

(i)              Maintenance contract with Concorde Informatics - 4 year
contract 2010 - 2014: £3200

(ii)             Storage Device Netgear NAS Duo - no maintenance.

(iii)            Tapes - none.

(iv)           Network switches: Cisco SR2024C - no maintenance.

(v)            Router Zyxel P600. Maintenance with Concorde Informatics -
3 year contract 2010 - 2013: £459 - SLA to follow

(vi)           Router Zyxel P660. Maintenance with IDS = 3 year contract
2010 -2013 : £465 - no SLA on router.

(vii)          Ronnie Farrell – Information Systems Officer - is
responsible for all IT maintenance contracts

 

I hope that the information provided is sufficient to answer your request,
however if you are dissatisfied with the handling of your request, you
have the right to ask for an internal review.

 

Internal review requests should be submitted within two months of the date
of receipt of the response to your original letter and should be addressed
to: Carl Beer, Chief Executive, Merseyside Recycling and Waste Authority,
6^th Floor, North House, 17 North John Street, Liverpool, Merseyside, L2
5QY

Please remember to quote the reference number above in any future
communications. If you are not content with the outcome of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at: Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

Reuse of public sector information

The information provided is subject to Merseyside Recycling and Waste
Authority copyright, however, it may be re-used for personal, educational
or non-commercial purposes without further reference to the Waste Disposal
Authority

If the re-use is for other purposes, such as commercial re-use, you should
notify the Recycling and Waste Authority in writing to seek approval or
agree terms for re-use.

Where Merseyside Recycling and Waste Authority does not hold the
copyright, it has indicated the copyright holder. Permission for re-use
should be sought from them directly.

Yours sincerely

 

 

Colette Gill

Senior PR and Communications Officer

Merseyside Recycling and Waste Authority

Direct Line: 0151 255 2527    Fax: 0151 227 1847

 

We’ve changed our name!

 

From Wednesday 7^th December 2011 we will be changing our name to
Merseyside Recycling and Waste Authority. This change does not affect our
legal status as a statutory Joint Waste Disposal Authority. More
information on the change can be found on our website
[1]www.merseysidewda.gov.uk, by calling Tel: 0151 255 1444 or email:
[2][MWDA request email]

 

Please think carefully - do you need to print this email?  This email and
any file transmitted with it are confidential, subject to copyright and
intended solely for the use of the individual or entity to whom they are
addressed. It may contain privileged information. Any unauthorised review,
use, disclosure, distribution or publication is prohibited.If you have 
received this email in error please contact the sender by email and
destroy and delete the message and all copies from your computer.The
message has been scanned for viruses however Merseyside Waste Disposal
Authority accept no responsibility for any loss or damage resulting from
the use of this email.

 

 

References

Visible links
1. mailto:[email address]
2. mailto:[MWDA request email]