IT Support Services

John Wicker made this Freedom of Information request to The Robert Gordon University

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was partially successful.

Dear The Robert Gordon University,

Please pass this on to the person who conducts Freedom of Information requests.

I would like to request the following breakdown of the University's hardware maintenance and costs:

A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?

I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.

Yours faithfully,

John Wicker

Keith Fraser (itn), The Robert Gordon University

This is to acknowledge receipt of your recent request for information from the University, it is receiving attention and you will hear from us shortly.
Keith Gordon Fraser
University Records Manager & Data Protection Officer
The Robert Gordon University
St Andrews Street, , Aberdeen AB10 7FY
Tel: 01224 262882, Fax: 01224 262797
Web: http://www.rgu.ac.uk, Email: [email address]

Undergraduate Open Days
Wednesday 5th October and Saturday 5th November 2011
www.rgu.ac.uk/openday

Follow us

show quoted sections

RGU Freedom Of Information, The Robert Gordon University

2 Attachments

FOI Request 270112/1  IT Support Services
 
Dear Sir
 
Please find below the University's response to your recent request for
information under the Freedom of Information (Scotland) Act 2002.
 
You will find that the University’s response to your information request
is in the form of a PDF (Portable Document Format) file or files attached
to this email. The PDF file format is used for electronic distribution
because it preserves the look and feel of the original document complete
with fonts, colours, images, and layout. To open a PDF file you can
download a free program called Adobe Acrobat Reader and install it onto
your computer by clicking on the following link:
 
[1]http://www.adobe.co.uk/products/acrobat/...
 
Information Requested:
 
     I would like to request the following breakdown of the University's
     hardware maintenance and costs:
 
     A list of the models of the physical servers, storage devices, tape
     libraries, network switches and routers under support contracts; as
     well as the cost and duration of said contracts, with start and end
     dates and service level associated with the equipment. Could you
     also supply the names of the suppliers of aforementioned support
     services?
 
     I would also request the name of the person/s in your organisation
     responsible for the maintenance support contracts.
 
University’s response
 
 
I trust that this provides the information you require. If you are not
satisfied with our response or our reasoning set-out above, you have forty
working days in which to request a review of our decision. Please refer to
the Review Procedure at [2]http://tinyurl.com/oubzr9 for further
information. All complaints regarding requests for information will be
handled in accordance with this procedure. Any request should be put in
writing and should be sent to Mr Andrew McCreath, Executive Director for
Information Technology, at the address provided below.
 
The request should:
 
(a) detail your request for a review of our decision to be undertaken;
 
(b) describe the nature of your original request; and
 
(c) explain the reasons why you are dissatisfied with our response. 
 
 
The Robert Gordon University,
St Andrews Street,
Aberdeen, AB10 1FR
 
Email [3][email address].
 
If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
properly. 
 
Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:
 
[4]http://www.itspublicknowledge.info/faqs.... or by contacting the
Scottish Information Commissioner's Office at the following address:
 
 
Scottish Information Commissioner, 
Kinburn Castle, 
Doubledykes Road, St Andrews, 
Fife KY16 9DS 
 
Telephone: 01334 464610 
Fax: 01334 464611 
E-mail: [5][email address]
Website: [6]www.itspublicknowledge.info
 
This concludes the University’s response to your enquiry.
 
Yours sincerely
 
Keith Gordon Fraser
University Records Manager
The Robert Gordon University
St Andrews Street, , Aberdeen AB10 7FY
Tel: 01224 262882, Fax: 01224 262797
Web: [7]http://www.rgu.ac.uk, Email: [8][email address]
 
 
  ________________________________  
Robert Gordon University is The Sunday Times Best Modern University in the
UK 2012
Robert Gordon University, a Scottish charity registered under charity
number SC 013781.

This e-mail and any attachment is for authorised use by the intended
recipient(s) only. It may contain proprietary material, confidential
information and/or be subject to legal privilege. It should not be copied,
disclosed to, retained or used by, any other party. If you are not an
intended recipient then please promptly delete this e-mail and any
attachment and all copies and inform the sender. Please note that any
views or opinions presented in this email are solely those of the author
and do not necessarily represent those of Robert Gordon University. Thank
you.

References

Visible links
1. http://www.adobe.co.uk/products/acrobat/...
2. http://tinyurl.com/oubzr9
3. mailto:[email address]
4. http://www.itspublicknowledge.info/faqs....
5. mailto:[email address]
6. http://www.itspublicknowledge.info/
7. http://www.rgu.ac.uk/
8. mailto:[email address]