IT Support Services
Dear University of Manchester,
Please pass this on to the person who conducts Freedom of Information requests.
I would like to request the following breakdown of the University's hardware maintenance and costs:
A list of the models of the physical servers, storage devices, tape libraries, network switches and routers under support contracts; as well as the cost and duration of said contracts, with start and end dates and service level associated with the equipment. Could you also supply the names of the suppliers of aforementioned support services?
I would also request the name of the person/s in your organisation responsible for the maintenance support contracts.
Yours faithfully,
John Wicker
Dear Mr Wicker
I acknowledge receipt of your request under section 1(1) of the Freedom of Information Act 2000.
I am today contacting the relevant department at The University of Manchester with details of your request and will contact you again as soon as I receive a response.
Regards
Mary Clare
Mary Clare
Records Officer
Records Management Office
The University of Manchester
Room G.011
John Owens Building
Oxford Road
Manchester
M13 9PL
Tel: +44 161 275 5782
Fax: +44 161 275 8402
Dear Mr Wicker
Further to your request under section 1(1) of the Freedom of Information Act 2000, the response from The University of Manchester is attached in the form of a refusal notice with the application of the exemption under section 12 of the Act.
Your right to appeal against this decision is included in the refusal notice together with your further right to appeal to the Information Commissioner.
Regards
Mary Clare
Mary Clare
Records Officer
Records Management Office
The University of Manchester
Room G.011
John Owens Building
Oxford Road
Manchester
M13 9PL
Tel: +44 161 275 5782
Fax: +44 161 275 8402
Dear Mary Clare,
In that case, can you at least provide me with:
-the point of contact within your organisation who signs off the contract/s
-the date that the current hardware support contract/s fall/s due
as I feel that this will not take as long to compile.
Yours sincerely,
John Wicker
Dear Mr Wicker
I acknowledge receipt of your email below. I am today contacting the relevant department at The University of Manchester with details of your request and will contact you again as soon as I receive a response.
Regards
Mary Clare
Mary Clare
Records Officer
Records Management Office
The University of Manchester
Room G.011
John Owens Building
Oxford Road
Manchester
M13 9PL
Tel: +44 161 275 5782
Fax: +44 161 275 8402
Dear Mr Wicker
Further to your request under section 1(1) of the Freedom of Information Act 2000, the response I have received from IT Services Infrastructure and Operations at The University of Manchester is attached. The Director of IT Services is Dr Paul Harness.
The website for IT Services is below and you may download the IT Strategic Plan 2010-2013 from the second website below.
http://www.itservices.manchester.ac.uk/
http://www.itservices.manchester.ac.uk/a...
Regards
Mary Clare
Mary Clare
Records Officer
Records Management Office
The University of Manchester
Room G.011
John Owens Building
Oxford Road
Manchester
M13 9PL
Tel: +44 161 275 5782
Fax: +44 161 275 8402
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