Thank you for your email to the Information Governance team at Homes
England.

Please refer to the table below which sets out our service standard
response times to your email.

Requests for Information We aim to acknowledge your request within one
under the Freedom of working day, and no later than three working
Information Act 2000 or days. 
Environmental
Information Regulations  
2004 
Data Subject Access We aim to acknowledge your request within one
Requests under the UK working day, and no later than three working
General Data Protection days. 
Regulations and in
accordance with the Data
Protection Act 2018 
Corporate Complaints  We aim to acknowledge your complaint within five
working days. 
  
 

Further information on our process can be found
here: [1]Complaints procedure - Homes England -
GOV.UK (www.gov.uk) 

Please note that Complaints relating to the Help
to Buy (HTB) product are not dealt with by the
Information Governance team - details of how to
submit a HTB Complaint are on the above link. 

  
General Correspondence  We aim to provide a response within three working
days.  
(in relation to a
function listed above)   

If you are a member of the public and your enquiry does not relate to a
function of the Information Governance team as listed above, please
redirect your correspondence to our general enquiries team via:
[email address] or 0300 1234 500.

[2]Homes England - GOV.UK (www.gov.uk)

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Homes England is the trading name of the Homes and Communities Agency. Our
address for service of legal documents is One Friargate, Coventry, CV1
2GN. VAT no: 941 6200 50. Unless expressly agreed in writing, Homes
England accepts no liability to any persons in respect of the contents of
this email or attachments.

Please forward any requests for information to:
[3][Homes England request email]

CONFIDENTIALITY AND PRIVACY
This message is intended solely for the addressee and may contain
confidential information. If you have received this message in error,
please reply to this e-mail highlighting the error to the sender, then
immediately and permanently delete it.
Do not use, copy or disclose the information contained in this message or
in any attachment.
 
For information about how we process data and monitor communications
please see our [4]Personal Information Charter.

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References

Visible links
1. https://www.gov.uk/government/organisati...
2. https://www.gov.uk/government/organisati...
3. mailto:[Homes England request email]
4. https://www.gov.uk/government/organisati...

Dear Ms Ellis,

Please find attached correspondence relating to your request for information which we are processing in accordance with the Freedom of Information Act 2000/Environmental Information Regulations 2004.

Kind Regards
The Information Governance Team
Homes England
Switchboard: 0300 1234 500
Windsor House - 6th Floor - 50 Victoria Street - London - SW1H 0TL
@HomesEngland

#MakingHomesHappen
We're the government's housing accelerator. We have the appetite, influence, expertise and resources to drive positive market change. Find out more and help make this happen.

OFFICIAL

show quoted sections

Dear Ms Ellis,

Further to our acknowledgement letter advising our response deadline of 2 March 2023 in relation to your request, I am writing to apologise that we have been unable to issue our response by this date.

Homes England is dealing with a high volume of requests at this moment in time, which has had an impact on meeting our response deadline to you.

Please be assured that we are working to progress our response to your request and will issue this as soon as we are able.

We can inform you that you have the right to refer the matter to the Information Commissioner's Office: www.ico.org.uk .

We apologise for the delay and appreciate your understanding.

Kind Regards
The Information Governance Team

Switchboard: 0300 1234 500
Windsor House - 6th Floor - 50 Victoria Street - London - SW1H 0TL @HomesEngland

#MakingHomesHappen
We're the government's housing accelerator. We have the appetite, influence, expertise and resources to drive positive market change. Find out more and help make this happen.

OFFICIAL

OFFICIAL

show quoted sections

Dear Ms Ellis,

Please find attached correspondence relating to your request for information which we are processing in accordance with the Freedom of Information Act 2000/Environmental Information Regulations 2004.

Kind Regards

The Information Governance Team
Homes England

Switchboard: 0300 1234 500
Windsor House - 6th Floor - 50 Victoria Street - London - SW1H 0TL
@HomesEngland

#MakingHomesHappen
We're the government's housing accelerator. We have the appetite, influence, expertise and resources to drive positive market change. Find out more and help make this happen.

OFFICIAL

OFFICIAL

show quoted sections